%20(1).png)
Sniffles & Itch automated its most painful admin workflow—document processing—freeing up staff time and improving patient responsiveness without hiring more headcount.
Customer Overview
- Name: Sniffles & Itch
- Industry: Healthcare (Allergy & Immunology Clinic)
- Location: San Diego, California
- Team Size: 10–15 employees
The Challenge
Like many private medical practices, Sniffles & Itch was drowning in manual paperwork. The biggest time sink? Incoming faxes.
- Dozens of multi-page faxes daily from labs, specialists, and pharmacies
- Staff manually reviewed, annotated, and routed each one
- Notes had to be entered into their EMR with key details and follow-up tasks
- Delays led to slower patient response times and missed billing opportunities
“We were spending hours every day just trying to keep up with paperwork. It wasn’t sustainable.”
The Lindy Solution
Sniffles & Itch deployed a Lindy agent for document processing:
- Monitored incoming faxes (via email inbox integration)
- Parsed each PDF to extract relevant medical data
- Tagged and categorized documents by type (lab result, referral, etc.)
- Generated EMR-ready notes with summaries and next-step recommendations
- Routed action items to the right team members via Slack
Lindy became a virtual medical assistant—handling paperwork instantly, 24/7.
The Results
⏱️ 10+ hours saved per week
Staff no longer spent time triaging and transcribing faxes.
📈 100% of faxes processed within minutes
No more backlog or bottlenecks—documents were reviewed faster than ever.
🙌 Happier team, faster patient service
Staff felt less overwhelmed, and patients got more timely care.
“It’s like we hired a superhuman assistant who never takes a break. Lindy gives us leverage we never thought possible.”
Why It Matters
Sniffles & Itch is proof that even small, non-technical clinics can benefit from AI—without changing their workflows or hiring a dev team.
- No new tools to learn
- No change to EMR
- No need to hire a scribe or admin
Product Highlights
✅ PDF document analysis
✅ Email and fax inbox monitoring
✅ Custom summary generation
✅ Slack + EMR task routing
✅ HIPAA-conscious workflows
