The 12 Best Knowledge Management Software in 2024

Maybe you’ve heard of knowledge management software, but you’re unsure about the best one, and how choosing a high-quality tool can benefit you. 

Don't worry. We've got the answers. We'll tell you everything you need to know about these handy tools designed to help organize information and make it easy to find — from the different types to key features that make them worth it. 

Let's dive in and explore the 12 best options in 2024.

We’ll go over: 

Let’s get started!

What is knowledge management software?

If you're running a business, you've probably noticed that your team spends a lot of time searching for information they've seen before. Wouldn't it be great if all that knowledge was in one place? That's exactly what knowledge management software does.

Knowledge management software, or KMS, gives your team a centralized hub to store and find information. Think of it like a company-wide library that's open 24/7. Your team can store documents, videos, images or any other information that might be useful.

KMS can help make the process of knowledge management much easier and more efficient

Use cases and benefits of knowledge management software

So, what can knowledge management software actually do for you? Quite a bit, as it turns out! 

Let’s go in a bit deeper: 

The different types of knowledge management software

Before you start shopping around, you’ll need to figure out what type of KMS will work best for you. 

There are a few options to choose from:

What to look for in knowledge management software

Now comes the tricky part — choosing a platform that fits your needs. There are tons of options out there, so how do you know which one is right for you?

Let’s take a look at the must-haves: 

The top 12 knowledge management software recommendations for 2024

After testing every knowledge base, learning management system, and workplace search tool under the sun. 

Here are our top picks for 2024:

1. Lindy

Lindy is, without a doubt, the most revolutionary knowledge management software on this list.

Lindy allows you to create interconnected AI agents tailored to your specific business needs. Lindies can be your "AI employees" who can draw knowledge from your company docs, follow your processes, and automate tasks proactively, or provide instant customer and agent support and knowledge.

Lindy accomplishes this with a focus on ease of use — no coding required!

2. Glean

Glean is an AI assistant designed to help your whole team find information fast. It analyzes your company's data — files, conversations, you name it — and organizes it into an easy-to-search knowledge hub. It can act as your company's very own search engine for internal knowledge.

3. Stack Overflow for Teams

If you're a software developer, you’ll love Stack Overflow. It brings that familiar Q&A format right into your company's private space. Got a coding question? Stuck on a bug? Your teammates have probably got the answers, and you can find them all in one spot.

4. Notion

Notion is an all-in-one workspace that can be anything you need it to be. It acts like a set of super-powered building blocks for creating notes, wikis, project trackers, etc. It's perfect for teams that want flexibility and a tool that can grow and adapt as their needs change.

5. ClickUp

If you're tired of switching between different tools, ClickUp wants to bring everything under one roof. We're talking project management, docs, team chat, time tracking, etc. As it stands, It's got a ton of features and customization options to fit how your team likes to work.

6. Vectara

Vectara is all about next-level search powered by the latest AI. It understands your questions like a human would, making it super easy to find answers across websites, internal knowledge bases, and even chatbots! If you want to upgrade your search experience, Vectara's got some impressive tech under the hood.

7. Confluence

Confluence is all about creating a collaborative workspace for your team's knowledge.  It's ideal for storing long-form documents, project plans, meeting notes — the kind of stuff that needs structure. Think of it as a shared digital notebook with strong organization features and a focus on team-wide information access.

8. Coda

Coda intends to break down the barriers between documents, spreadsheets, and lightweight apps. It lets you build super-charged docs with buttons, tables that talk to each other, and even automation, turning information into something you interact with. Imagine a doc that can also calculate stuff for you or send out updates.

9. Guru

Guru is laser-focused on making company-wide knowledge easy to find, no matter where it lives. It connects to tools like Slack and pulls answers right into your workflow, saving you from context-switching and hunting through multiple apps. Guru is also big on keeping information accurate with built-in verification features.

10. Workstream

Workstream is specifically tailored to the needs of data teams. It wants to organize all those data assets (reports, dashboards, etc.) and combine knowledge sharing with managing the various processes around your data — think incidents, access requests, and tracking how data is actually used.

11. Trainual

Trainual is about making your business run smoother by getting processes and know-how out of people's heads and into an organized system. It lets you easily document step-by-step instructions, build training courses, and even track who's completed what. Think of it as a way to scale your team without chaos.

12. Document360

Document360 is all about creating a powerful knowledge base for your customers and your internal teams. Whether it's in-depth product documentation, user manuals, step-by-step guides, or even company-wide SOPs, Document360 provides the tools to get it organized and make it easily searchable.

Frequently asked questions

How do I get started with knowledge management software?

The first step is identifying your core pain points — what type of knowledge is hard to find, or which processes are slowing you down? Once you know what to solve for, choosing the right type of KMS becomes much easier. Start with a small project, focus on getting a few key pieces of knowledge into the system, and then make sure people can actually find it. 

What about the cost? Isn't knowledge management software expensive?

There are plenty of free or affordable options for smaller teams. Paid plans typically scale based on features, number of users, or storage needs. The key is weighing the cost against the ROI. Calculate how much time is wasted searching for information or answering the same question over and over, and compare that to the monthly cost of the software. Often, a KMS quickly pays for itself in saved time and productivity gains.

What is the best knowledge management software?

The truth is, it depends. Every company has slightly different needs, so let's quickly recap a few top picks and what makes them shine:

Summing up

That’s the inside scoop on picking the best knowledge management software for your needs. 

Simply put, you can’t go wrong with any of the KMS tools on our list, as we took the criteria from the “What to look for…” section and applied it to every single one. 

But if we had to put our money on a single contender? That would be Lindy.

Try Lindy today with a free first week, and enjoy access for just $29.99 per month afterward.