The 10 Best AI Customer Support Tools for your Business [Updated February 2024)

Scaling: It’s the white whale of any company and startup in the business.

We feel your pain, as you grow and expand, the surge in support tickets can overwhelm even the most efficient teams, complicating the delivery of quick, tailored customer service.

That’s exactly what AI customer support tools are here to help you out with. 

Basically, you get an always-on virtual team member who can help your employees with even the hardest tickets. 

In this article, we're diving into:

Time to get started!

The best AI customer support tools

We get it, you’re busy, and we don’t want to take up a lot of your time. We’ve done a breakdown of each tool’s strengths so you can go about your day.

Check them out:

What can AI customer support software do?

AI-powered customer service tools can handle a lot of the repetitive, mundane tasks that take up so much of a support team’s time.

Let’s take a more in-depth look:

What to look for in AI customer support software

Before making a decision, make sure you’ve got these down: 

Need more? Check out our tip sections below!


Lindy transforms customer support with cutting-edge automation, providing instant, flawless resolutions 24/7. 

With Lindy you don’t get a tool, you get an army of customer support agents called Lindies that can talk with each other, all spearheaded by an AI manager.

You get: 


Lindy comes with 200 free credits so you can give it a test drive. 

Zoho Desk

Zoho Desk amps up customer support with Zia, its savvy AI sidekick. Zia’s main gig is to make every customer interaction smooth sailing, thanks to its smart insights and automation prowess.

You get:

Choose your plan to suit your team’s needs:

Comes with a 15-day free trial.

Nextiva Conversational AI

Nextiva takes customer communication into the cloud, mixing up voice, video, chat, and more for an all-in-one service experience. Its conversational AI goes beyond basic bots, engaging in real talk with customers, thanks to some brainy tech from Google Dialogflow and IBM Watson.


Nextiva has a free 7-day trial.


Churn 360 is a SaaS and B2B-focused solution – turning customer data into actionable insights to reduce churn. Central to its operation is "Eddy," an AI bot that sifts through data to offer insights aimed at reducing customer turnover.


(However, users note limitations such as less intuitive email templates and limited dashboard customization).

You get: 



Intercom's AI bot, Fin, goes in hard on customer support using OpenAI's sophisticated language models. It's crafted to mimic human-like interactions, making customer support chats feel more genuine and engaging.

Pricing tiers:

14-day free trial. 


Freshdesk harnesses AI to enhance customer service, featuring Freddy, a bot that quickly responds to customers via chat and email. Despite its utility in simplifying tasks like ticket suggestions and email templates, Freddy faces limitations, including language restrictions and occasional comprehension challenges.

You get: 

Note: User feedback highlights Freddy's helpfulness in routine tasks, but points out its limitations in language support and understanding nuances.

Pricing options for every team size:


Tidio streamlines customer support for SMBs with its AI-enhanced toolkit, highlighted by Lyro, its conversational AI bot. Lyro quickly answers common customer queries using the website’s knowledge base, though it currently supports only English.

Pricing options tailored to various needs:

Bonus: Combine chatbots and communicators to get the first 50 Lyro conversations for free.

Comes with a 7-day free trial. 

Zendesk AI

Zendesk AI brings its A-game to customer service with its smart tools and bots, designed to smooth out every interaction. Its Answer Bot stands out, sifting through your resources to automatically resolve queries.

Pricing plans:

Free 14-day trial as well.


Hiver transforms Gmail into a customer service hub by introducing Harvey, its AI bot that harnesses natural language processing. 

Check out Harvey's capabilities:


Harvey has a 7-day free trial.


Kustomer AI supercharges the Kustomer CRM platform, automating the routine so agents can focus on what really matters.


Tips for getting the best out of your AI customer support tool

Once you’ve chosen an AI customer support tool, it’s time to implement it and start getting the most out of it. 

Here are some tips to help you get the most out of your new software:

Should you use AI customer support software over humans?

AI customer support tools are designed to enhance human customer service teams, not replace them. 

While AI can handle many routine inquiries and tasks, human agents still are necessary for the more complex stuff. The key is finding the right balance.

Take a look at how: 


Will AI replace human customer support agents?

AI won’t completely replace humans in customer service. AI tools will handle repetitive, mundane queries, freeing up human agents to focus on more complex issues. The combination of AI and human support will provide the best customer experience. 

Some customers will always prefer human interactions for sensitive matters. AI and human agents working together create an omnichannel customer support system.

Which businesses benefit the most from AI customer support?

AI customer support tools benefit many types of businesses. Companies with a high volume of customer queries, like retail, e-commerce, and telecoms, gain significant productivity improvements. Startups and small businesses can provide 24/7 support without increasing costs. 

Businesses that value speed, scale, and reduced customer effort scores will see big gains. Companies in regulated industries also benefit from AI’s data privacy and compliance capabilities.

How much does AI customer support software cost?

AI customer support tools have a range of pricing models. Many offer free trials and customizable plans based on the number of agents, integrations, and features. Basic plans for small teams typically start around $50-$100 per agent per month. 

Enterprise plans for large contact centers usually start around $200-$500 per agent per month. Some vendors charge based on message volume. Many provide discounts for annual contracts.

Summing up

There you have it: The 10 best AI customer support tools to supercharge your team's productivity and take your customer service to the next level in 2024. 

With the right solution matched to your needs, you'll be well on your way to leveraging the power of artificial intelligence to deliver quick, accurate, and personalized support around the clock. 

And, you’ll be giving your human employees some much-needed relief.