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Staff Training Knowledge Agent
Provide staff training materials and resources by searching a knowledge base and delivering information in Slack.
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Can you provide the onboarding materials for new customer service representatives?
I found the onboarding materials for new CS reps in our knowledge base!
View Onboarding Materials
Training resources ready
The onboarding process for new customer service representatives includes three main phases: 1) Company orientation (2 days) covering our mission, values, and policies, 2) Product training (5 days) with detailed walkthroughs of our service offerings, and 3) Systems training (3 days) focused on our customer management platform. Each new hire will be assigned a senior mentor for the first month...
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