AI in Customer Engagement: Your Complete Guide

What’s every company — and we’re talking about absolutely every company — looking for when it comes to customer engagement?

It’s the power to understand your customers — to keep them in the loop, happy, and coming back for more. But it’s not exactly easy to achieve, is it? 

Today, we’re here to tell you that AI in customer engagement is precisely what your whole customer strategy has been missing. 

In this article, we’ll cover everything you need to know about AI in customer service, its benefits, and how to use Lindy, the next-gen AI assistant, to keep your customers smiling. 

We’ll cover: 

Let’s get started! 

What are AI customer engagement tools?

Do you know how some companies just seem to "get" their customers? Like they can read minds and deliver exactly what's needed before you even ask? 

That's exactly the kind of power AI customer engagement tools aim to give businesses. 

They use artificial intelligence to deepen customer understanding, personalize interactions, and optimize, streamline, and make service more pleasurable (gasp!). 

Levels of AI maturity in customer engagement

Do you ever feel like your customer engagement efforts are stuck in the past? Don't worry — you're not alone! As technology evolves, so must our approach to engaging with customers.

Let's take a look at the different stages of maturity different businesses are at: 

How customer service AI transforms the game

Still on the fence about AI customer engagement? Fair enough, that’s because we haven’t explained some of the major areas where AI can help.

They are: 

Benefits of AI customer engagement

You know that feeling when you call a company and get stuck in an endless loop of automated menus and recorded messages? Ugh, it's the worst. 

Here are some ways AI is making the entire customer experience better: 

How to use Lindy's customer service AI to engage clients

Providing top-notch customer service is no easy feat. With customers' expectations constantly rising, it's a battle to keep up and deliver a great experience. 

Lindy's got your back to make client engagement seem effortless with this suite of AI tools:

Try Lindy for free.

Summing up

And that’s all you need to know about using AI in customer engagement using Lindy. 

Now, it's time to put these insights into action and start reaping the rewards. 

Always remember: The idea behind AI is to augment humans. By picking the low-hanging, repetitive fruit, you can get a far more efficient workforce that AI augments.

And that is the real lead-in to more personalized, ready-made customer interactions that will keep your clients engaged for years to come.