Draft Replies to *Intercom Support Tickets* Automatically
Lindy reads your Intercom tickets and writes draft replies for you to review and send.
Answer faster without writing from scratch
Send customers to the article that solves it
Cut your billing reply time in half
Supercharge your Intercom with AI.
When support tickets pile up in Intercom, writing individual replies to each one eats up hours your team doesn't have.
Lindy reads each incoming ticket and drafts a reply based on the context of the conversation, so your team can review and send instead of writing from scratch.
See what Lindy can do for you
Customer questions get a fast, on-brand reply
Lindy drafts Intercom replies using your knowledge base, so even sales-relevant support questions land back to customers quickly.
Support replies stay on-brand at scale
Lindy drafts Intercom replies from your knowledge base, so customer-facing language stays consistent even as support volume grows.
Support replies draft themselves, ready for review
Lindy drafts Intercom replies for common questions, so your boss can hit send instead of writing each reply from scratch.
Support response time drops without hiring
Lindy drafts Intercom replies from your help center, so the team handles more tickets without losing reply quality.
Customers get fast, accurate answers
Lindy drafts Intercom replies using your knowledge base, so customer support feels fast and consistent without a bigger team.
Summarise more than just Slack
Summarising Slack is just the start. Here's what else Lindy can do.
Lindy reads your inbox overnight and sends you a clean digest of what matters before you start your day.
After every call Lindy writes structured notes and sends you a summary so nothing gets lost.
Lindy reads your Zendesk or Intercom queue and delivers a daily overview of open issues and priorities.
Not sure if Lindy can do it? Just ask.
Text your question and Lindy replies with exactly what it can do for you. No account, no sign-up. Just send a message.
Try for freeMore ways to use Lindy
Plenty more in the library. Pick the next one that fits your day.
Lindy reads your channels and sends you a clean digest before you start your day.
Lindy watches your Shopify store and pings your team the moment a new order arrives.
Lindy pulls company and role data and adds it to new HubSpot leads automatically.
Lindy reads your top Slack channels and sends you a quick summary of what matters.
AI Agents for Intercom
Keeping up with Intercom tickets means your support team spends most of their day just typing out responses instead of actually solving problems.
Connect Lindy to Intercom and it can pull in ticket details, generate a ready-to-send draft reply, and even tag or categorize the conversation based on what the customer is asking about.
A skill shows you a real-world task Lindy can handle for you. It's there to inspire you and show what's possible, not a pre-built workflow you have to follow.
Yes. Sign up, connect the apps the skill needs, and you're ready to go. Most skills are up and running in minutes.
Lindy is your AI assistant. You tell it what you need in plain language and it takes care of the work, across your apps, on your schedule.
Each skill page lists exactly which apps are involved and whether they are required or optional. If you already use those apps, you're good to go.
No. Just tell Lindy what you want it to do and it figures out the rest. Skills are there to show you what's possible and get you started.
Almost certainly. Skills show what's possible, not what's limited. If you don't see what you need, just ask Lindy directly and it will figure it out.