Lindy for customer support
The AI teammate for support teams.
Ticket triage, escalation watch, recurring issues, and the voice of the customer. Tag Lindy in Slack and it runs them.
Works with all your tools
Zendesk
Intercom
Slack
Notion
Gmail
What Lindy runs for support
The jobs support hands to Lindy.
Each one runs on a schedule you set, in the channel you pick.
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Triage the support queue
Drafts replies from tickets you’ve already solved, and routes the rest to the right person.
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Track customer health
A live page per account: usage, tickets, NPS, renewal date, last contact. Refreshed automatically.
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Track feature requests
Watches the support inbox and posts a weekly digest of what customers are asking for.
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Spot recurring issues
Tickets grouped by root cause, so you see the problem before it’s a spike.
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Watch your escalations
Escalated and at-risk tickets daily: who’s waiting, how long, what they need.
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Hear your customers
Every CSAT and NPS response sorted into themes, with the quotes that matter.
Your call
A one-line alert, or a full dashboard.
Same job, three depths. Ask Lindy for whichever you need.
Alert
@Lindy ping me the moment an enterprise ticket goes critical
Acme just went critical. Payments failing for two hours, 40 minutes to SLA breach. Dana is on it and a reply is drafted.
One line in Slack when a ticket needs you.
Digest
@Lindy post the escalation watch every morning
Escalation watch. Two need eyes today:
Who is waiting, how long, and what they need, each morning.
Dashboard
@Lindy make it a live health board for every account
Done, link below. Usage, tickets, NPS, and renewals per account:
A live page per account, refreshed automatically.
People use Lindy at some pretty cool places.
Ready when you are.
Free to try. In your Slack in two minutes.
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