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Customer Service Rep

Hire Lindy as your customer service rep.

Lindy triages your queue every morning, drafts replies from your docs and routes the hard ones to the right person.

Try for free

$50 in free credits • No credit card required

G24.9
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#support9 members+5
LindyAPP◷ Routine · daily, 8:30 AM

Triaging 43 new tickets

Queue triaged. 43 new tickets: 28 have drafted replies waiting, 11 are routed, and 4 need a judgment call. The urgent one is Acme, an admin locked out:

🔥 2🙌 2＋
Message #support

Works with all your tools

ZendeskIntercomFreshdeskNotionGmailSlack
Explore 1,500+ integrations + MCP

Hand Lindy work wherever you are.

@Lindy in Slack

Ask in any channel or DM, and your team sees the work as it happens.

Text Lindy

Message Lindy from your phone, like you would any teammate.

Send a voice memo

Talk it through on your way out. Lindy turns it into work.

Faster answers, happier customers.

Most tickets have been answered before. Lindy finds the answer, drafts the reply and saves your team for the ones that need a human.

Without Lindy

  • ×Every ticket read and sorted by hand.
  • ×The same answer typed for the fourteenth time.
  • ×Escalations noticed after the customer is angry.

With Lindy

  • The queue triaged before your team logs in.
  • Replies drafted from what worked last time.
  • At-risk tickets flagged while there’s still time.

Questions.

Can I just text Lindy?

Yes. @Lindy in Slack, text Lindy, or send a voice memo from your phone, the way you’d brief an assistant on your way out the door.

Can I change what Lindy does?

Yes. These jobs are starting points, not templates. Tell Lindy what you need in your own words, the way you’d brief a new hire, and change it anytime: different clients, different steps, different tools. Most people start with one job and add more as they go.

Does Lindy work with my tools?

Lindy connects to 1,500+ integrations + MCP, including the tools on this page, so it works inside the accounts your team already uses.

Is my data safe?

Lindy is SOC 2 Type II, GDPR, HIPAA, and PIPEDA compliant. Your data is encrypted in transit and at rest, never sold, and never used to train models, and Lindy only acts within the permissions you give it.

More questions? See our docs

More roles

Lindy can fill more than one seat.

Media Buyer

Runs your Meta and Google ads every day, across every client.

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Account Manager

Keeps every client informed and every account on track.

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Marketing Analyst

Turns every ad platform and tool into numbers clients understand.

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Social Media Manager

Keeps every client’s channels full, on brand and on schedule.

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SEO Specialist

Keeps your clients ranking and their content fresh.

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Marketing Strategist

Does the research behind every pitch and plan.

See how it works
See every role

Your new customer service rep starts today.

Lindy is ready in two minutes. @Lindy in Slack, text Lindy, or send a voice memo.

Try for free

$50 in free credits • No credit card required