Escalate *Urgent* Intercom Tickets to the Right Person in Slack
Lindy watches Intercom for urgent tickets and pings the right person in Slack.
Close urgent issues before they go public
Stop letting tickets pile up unattended
Protect biggest accounts with VIP support
Supercharge your Intercom support with AI.
When an urgent ticket comes in through Intercom, it can sit there unnoticed while your team is heads-down in Slack, and by the time someone spots it, the customer has already been waiting way too long.
Lindy watches your Intercom inbox for urgent tickets and automatically sends a Slack message to the right person or channel so the right eyes are on it within seconds.
See what Lindy can do for you
Urgent customer issues reach the right rep instantly
Lindy escalates high-priority Intercom tickets to the account owner in Slack, so customer issues never wait for the support queue to catch up.
Critical issues from customers reach you in Slack
Lindy pings the right marketer when a high-impact Intercom ticket lands, so issues affecting key accounts never go unnoticed.
Urgent customer threads reach your boss instantly
Lindy escalates urgent Intercom tickets to Slack, so your boss sees critical customer issues without you forwarding them.
Urgent tickets hit the right person, not a queue
Lindy escalates urgent Intercom tickets to Slack, so issues route to the right owner instead of waiting in a general queue.
Critical customer issues find you in real time
Lindy escalates urgent Intercom tickets to Slack, so you can step in on the issues that matter to your biggest accounts.
Summarise more than just Slack
Summarising Slack is just the start. Here's what else Lindy can do.
Lindy reads your inbox overnight and sends you a clean digest of what matters before you start your day.
After every call Lindy writes structured notes and sends you a summary so nothing gets lost.
Lindy reads your Zendesk or Intercom queue and delivers a daily overview of open issues and priorities.
Not sure if Lindy can do it? Just ask.
Text your question and Lindy replies with exactly what it can do for you. No account, no sign-up. Just send a message.
Try for freeMore ways to use Lindy
Plenty more in the library. Pick the next one that fits your day.
Lindy reads your channels and sends you a clean digest before you start your day.
Lindy watches your Shopify store and pings your team the moment a new order arrives.
Lindy pulls company and role data and adds it to new HubSpot leads automatically.
Lindy reads your top Slack channels and sends you a quick summary of what matters.
AI Agents for Intercom
Manually triaging Intercom tickets means someone has to constantly check the inbox, and urgent issues from high-value customers often get buried under lower-priority conversations before anyone even notices them.
Connect Lindy to Intercom and it can detect when a ticket needs immediate attention, ping the right teammate directly in Slack, and even include key context like the customer's plan or previous issues so whoever picks it up can jump in without digging around first.
A skill shows you a real-world task Lindy can handle for you. It's there to inspire you and show what's possible, not a pre-built workflow you have to follow.
Yes. Sign up, connect the apps the skill needs, and you're ready to go. Most skills are up and running in minutes.
Lindy is your AI assistant. You tell it what you need in plain language and it takes care of the work, across your apps, on your schedule.
Each skill page lists exactly which apps are involved and whether they are required or optional. If you already use those apps, you're good to go.
No. Just tell Lindy what you want it to do and it figures out the rest. Skills are there to show you what's possible and get you started.
Almost certainly. Skills show what's possible, not what's limited. If you don't see what you need, just ask Lindy directly and it will figure it out.