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Answer staff questions about manuals, SOPs, processes, and other quality management topics by searching a knowledge base and providing direct answers via Slack.
According to our Quality Management System, the Customer Complaint Handling SOP (QM-SOP-023) outlines a 5-step process: 1) Document the complaint within 24 hours, 2) Assign severity level, 3) Investigate root cause, 4) Implement corrective action, and 5) Follow up with customer. All complaints must be logged in the QMS portal with...
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