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Twilio Integration Guide

A guide on how to integrate your Twilio account with Lindy.

By the end of this guide, you’ll be able to receive and send Twilio phone calls and SMS with Lindy.

Twilio Triggers

To set up a Twilio trigger, start by creating a New Lindy.

Click start from scratch.

And click Select Trigger.

Find Twilio in the Triggers Modal. Your Lindy can be triggered when you receive a call to a Twilio phone number, or when you get a new SMS.

Setting Up the Twilio Call Received Trigger

You will need to start by connecting your Twilio account if you haven’t already done so.

In your Twilio Account, find your Account SID and Auth Token.

Paste it in the modal on Lindy.

Go to your Twilio phone numbers and find the number you want to use.

And enter it into the trigger configuration

Your trigger is set up! Add an action to complete the Lindy. Twilio actions you can perform downstream of the Call Received trigger include End Call, Transfer Call, and Press Numbers.

For example, you can add an AI agent, give the agent instructions, and add the action as a skill for the agent to use.

To test your Lindy, simply call the number you entered here:

Setting up the Twilio SMS Received Trigger

You will need to start by connecting your Twilio account if you haven’t already done so.

In your Twilio Account, find your Account SID and Auth Token.

Paste it in the modal on Lindy.

To configure your trigger, you need the phone number SID. To find it, go to your Twilio phone numbers and find the number you want to be triggered when an SMS is received.

Click on it, and go to properties.

The phone number SID is here:

Enter it into the trigger configuration.

Your trigger is set up! Add an action to complete the Lindy. Twilio actions you can perform downstream of the SMS Received trigger include Send SMS message and Observe SMS messages.

To test your Lindy, simply text the number associated with the phone number SID here.

Twilio Actions

Twilio actions that you can add downstream of any trigger include Send SMS message and Make a Phone call

To use these Twilio actions, you will need to start by connecting your Twilio account if you haven’t already done so.

In your Twilio Account, find your Account SID and Auth Token.

Paste it in the modal on Lindy.

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Send SMS message

Note: Twilio requires A2P 10DLC registration for each number sending SMS/MMS messages to the US. To configure this, click the number you want to register and scroll to the messaging configuration.

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To use the Send SMS Message action, you need to configure:

The text of the SMS – this is the SMS content
The phone number you want to send the SMS to
The phone number you want to send the SMS from. You must own this number on Twilio

You can also add this action as a skill in an AI Agent, and give the agent instructions on how to use the skill.

Don’t forget to specify which number the agent should be texting from! This should be a number that you own on Twilio.

Make a Phone Call

To use the Make a Phone Call action, you need to configure:

The phone number you want to call
The phone number you want to call from. You must own this number on Twilio

You can also add this action as a skill in an AI Agent, and give the agent instructions on how to use the skill.

Don’t forget to specify which number the agent should be calling from! This should be a number that you own on Twilio.

Common Twilio errors

“Failed to create Twilio Subscription: Phone Number or Short Code is associated with another Messaging Service.”

This means your number is associated with another messaging service within Twilio. You have to remove your number from that service.

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