If you’ve ever tried to automate phone calls for your business, you already know how confusing it can be to find the right solution.
However, businesses need an automatic phone call system to save time, reduce manual work, and make every customer interaction count.
Platforms like Lindy have versatile AI phone agents (they help with related tasks), Autocalls.ai has high-volume call automation, and CallHub has an array of auto-dialers.
In this article, we’ll break down:
- What automated phone calling is
- Why it matters
- Benefits of automating your calls
- Real-world examples of how businesses are using AI phone assistants
- Best tools to automate phone calls in 2025
- How Lindy helps you build smarter, more flexible call workflows
Let's decode how to use AI phone calls to boost response rates and save hours for your team.
What is automated phone calling?
Automated phone calling is making phone calls using software or AI instead of a human manually dialing numbers and reading off a script.
There are a few ways to execute this automation:
- Pre-recorded audio messages: You record a message once, and the system sends it to the list of people.
- Text-to-speech (TTS): You type a message, and the software converts it into a voice call using synthetic (but often very natural-sounding) speech.
- Conversational AI agents: These AI-powered assistants don’t just talk at someone. They can hold a conversation, answer questions, and even make decisions.
Tools like Lindy are a big leap. Instead of just reading scripts, these AI assistants understand context, use logic, and react instantly.
Next? The benefits of automated phone calls.
Benefits of automated phone calls
Automated phone calls are a big help if you still use archaic methods. Here’s what they'll do for you:
- Saves time for sales and support teams: Now sales teams can focus on closing deals instead of chasing voicemails, and support teams can route FAQs and routine updates to an AI caller. You can even automate follow-up sequences entirely.
- Reduces manual dialing errors: The system dials correctly every time — no skipped leads or misdials. If a line’s busy or goes to voicemail, it retries automatically.
- Improves response rates with smart scheduling: Calls go out at the right time, increasing the chances of engagement and conversions. More pickups mean more results.
- Delivers a human touch: Voice calls feel personal, especially in high-touch industries like healthcare or real estate. You can convey tone, urgency, and warmth — something a cold email can’t match.
- Integrates with your existing tools: Most platforms sync with CRMs like Salesforce or HubSpot, so all your call data, follow-ups, and outcomes are logged automatically — no tab switching needed.
Examples of AI-powered automated calling
Automated phone call tools, with AI phone assistants, can handle nuanced workflows.
Here are some real-world examples:
Mass call broadcasting
They help you deliver a message to a large audience quickly. It's perfect for:
- Emergency alerts
- Event announcements
- Public service reminders
- Quick surveys
Appointment reminders & notifications
Rescheduling or miscommunication is painful. AI call assistants can:
- Remind customers of upcoming appointments
- Offer rescheduling options
- Share prep instructions or follow-ups
It’s more personal and difficult to ignore than a generic text or email.
Customer support
Support teams get overwhelmed with repetitive queries. An AI assistant can:
- Answer FAQs on the spot
- Route complex issues to the right human agent
- Collect information to reduce handling time later
Customers get help faster. Your team focuses on actual problems.
Payment or billing reminders
Here's how they help chase unpaid invoices:
- AI calls remind clients of pending payments
- Can take card details or guide them to payment portals
- It can be used for medical billing follow-ups
Call-based lead qualification
Instead of wasting sales time on every lead, AI agents can screen them:
- Ask discovery questions (budget, timeline, needs)
- Qualify or disqualify on the spot
- Route hot leads to a rep or schedule a demo
This way, your team will spend time on meaningful conversations.
Call surveys
Gathering feedback is tiring. But a conversational phone survey can help:
- Capture customer sentiment post-interaction
- Use IVR or free-form AI conversation
- Great for customer experience teams or market research
People are more likely to respond to a voice than a 10-question email form.
We know these tools add tremendous value. But which tools to pick?
The 5 best tools to automate phone calls in 2025
There are dozens of automated calling tools on the market — but only a few that deliver the power, flexibility, and intelligence teams look for.
Here’s a glance at the top tools:
1. Lindy.ai
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Lindy is a no-code platform to automate inbound and outbound phone calls using AI voice agents. Businesses can create custom call workflows without coding and integrate with CRMs and other tools to enhance communication efficiency.
Features
- AI agents with natural-sounding voices that can have back-and-forth conversations
- Drag-and-drop workflow builder — set conditions, responses, and logic
- Native integrations with CRMs, calendars, and tools like Gmail, Airtable, Salesforce, and more
- AI phone numbers that cost $10/number and can be added or deleted based on your needs
Ideal Users
- B2B SaaS, healthcare practices, and small-to-medium businesses that want true AI-powered automation
- Teams that want control over call flow, lead capture, task delegation, and follow-ups
Pricing
- Paid plan starts at $49.99/month, with custom pricing available
Verdict
Lindy is a no-brainer if you’re looking for an AI call platform with conversational voice agents. It’ll allow you to create intelligent workflows that match your business needs.
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2. Autocalls
Autocalls offers AI-powered voice agents to automate business phone calls, handling tasks like lead qualification, customer support, and appointment scheduling.
Features
- AI voice calls at scale — quick setup, minimal friction
- Best for sending reminders, appointment confirmations, or alerts
- No-code interface and templated flows make it easy to launch
Ideal Users
- SMBs, clinics, and local businesses that need bulk outbound calls without heavy setup
Pricing
- Pay-as-you-go from $34/month
Verdict
Autocalls is solid if your needs are basic. You won’t get AI logic or integrations, but it delivers value for short, transactional calls.
3. Callbot
Callbot is an automated calling app to call multiple contacts when you need to call them, but don’t need to have a conversation. Notifications, reminders, and announcements are some examples of Callbot use cases. Record your message and Callbot will call your list of contacts for you.
Features
- Lightweight mobile-first AI caller app
- Handles simple voice interactions like reminders, check-ins, and basic Q&A
- Available as an iOS app
Ideal Users
- Freelancers, solopreneurs, and mobile-first teams
Pricing
- Free to download and try with 20 contacts, $0.99/call for each 20 contacts added
Verdict
Callbot is suited for freelancers, solopreneurs, and small teams needing a quick and efficient way to automate calls with easy setup. It's ideal for small-scale use, but limited when you want customization or scale.
4. CallHub
CallHub is a communication platform offering automated calling and texting campaigns. It features various dialers, including Predictive, Power, and Auto-Dialers, to enhance calling efficiency. It supports voice broadcasting and peer-to-peer texting and integrates with CRMs.
Features
- Voice broadcasting, predictive dialers, and call center tools
- Excellent for political campaigns, fundraising, or advocacy outreach
- Call patching, scripting, and live transfers
Ideal Users
- Nonprofits, political groups, unions, churches, and schools
Pricing
- Starts at $0.069/min for outgoing calls in the USA (rates varies by country)
Verdict
While CallHub has powerful communication tools, it’s not true AI. It’s great for large-scale outreach but lacks conversational AI depth like Lindy.
5. Text-Em-All
Text-Em-All is a tool to send mass text messages and automated phone calls for notifications, alerts, and reminders. It offers features like two-way texting, detailed analytics, and easy contact management, ensuring effective communication with large groups.
Features
- Pre-recorded voice messages or text-to-speech
- Group calls with scheduling and voicemail detection
- Easy to use — no coding, no setup headaches
AI Capabilities
- Not AI-driven, no real-time interaction or logic
Pricing
- You can buy credits starting at $0.05/credit and a monthly pack for low-volume usage for $19/month (based on group size) and you can use their credit estimator to start
Verdict
Text-Em-All is simple, reliable, and user-friendly if you want to send alerts or reminders to a list but don’t need replies or conversations. It’s not built for smart calling.
Now that we know the tools, let’s see how you can use them to make automated calls.
How to make automated calls: Step-by-step guide
Setting up automated calls is simple. Here’s how to get started:
Step 1: Choose the right automated calling software
There are two broad types of calling platforms:
- Traditional auto-dialers: These play pre-recorded messages or basic TTS (text-to-speech). Think of them as megaphones with a contact list.
- AI-powered assistants like Lindy: These are conversational — they listen, understand context, and respond accordingly.
If you want better engagement, go with an AI platform. Here’s what to look for:
- Natural-sounding AI voices: Robotic tones kill trust. You want a smooth, realistic speech.
- CRM/calendar integration: Tools like Lindy sync with your existing systems. So, you can trigger calls by actions — like missed meetings or new leads.
- Workflow builder: Customize what happens based on what your contact says. For example, if they ask to reschedule, then trigger a calendar invite.
- Analytics dashboard: Look for tools that show call success, drop-off points, and conversion insights.
Step 2: Set up your call workflow
Once you have the right tool, build the workflow. Here’s how:
- Design your conversation flow or script: If it’s AI-based, brainstorm how the conversation could branch. What questions might they ask? How should your agent respond?
- Configure call routing: Should the call be transferred to a human after a certain point? Should it collect data and log it in your CRM? Set up your logic accordingly.
- Add compliance features: Especially for marketing or healthcare use, make sure to offer opt-out options, include call recording disclaimers, and handle data security (HIPAA, GDPR, etc.).
Step 3: Automate & monitor performance
Keep checking on key metrics:
- Answer rate: Are people picking up?
- Callback or transfer rate: Is the AI resolving issues or handing them off?
- Call durations & drop-offs: Are people hanging up early? Why?
Use these insights to tweak:
- Timing: Are you calling too early? Too late?
- Scripts: Is something confusing or off-putting?
- Agent behavior: Should it ask fewer questions before offering to transfer?
Smart calling is iterative. You need to monitor and refine constantly.
Frequently asked questions
Is using an auto-dialer legal?
Yes. But you must follow TCPA (Telephone Consumer Protection Act) and FCC guidelines:
- Get consent before making marketing calls
- Have an easy opt-out mechanism
Can I use AI to automate customer service calls?
Absolutely. Conversational AI is excellent for handling common questions, collecting data, and routing complex issues to the right human.
How much does automated phone calling cost?
Pricing usually starts around $0.05–$0.09 per minute, depending on whether calls are made via browser or phone. Some platforms, like Text-Em-All, also charge a monthly fee (e.g. $19/month).
Lindy offers tiered pricing based on volume and features. It provides a free plan, while the paid plans range from $49.99/month for Pro to $299.99/month for Business with varying per minute rates by country.
Can I schedule automated phone calls in advance?
Yes, most modern tools (especially AI-based ones) support smart scheduling — including time zone handling and retry attempts if the call fails.
What’s the difference between an auto-dialer and AI phone software?
There are a few key differences between auto-dialers and AI phone apps:
- Auto-dialer: Plays a static message. No interactivity.
- AI phone software: Responds in real time, understands context, adapts to the responses, and can complete actions like scheduling or answering questions.
Try Lindy: Your new AI phone calling software — and so much more
Lindy doesn’t just automate calls — it improves how businesses manage conversations and workflows, focusing on conversational AI capabilities.
While traditional calling tools are stuck with basic scripts and limited logic, Lindy’s conversational AI is built for adaptability.
Here’s how Lindy goes the extra mile for your business:
- Fast call support and follow-ups: Lindy’s AI agents manage inbound and outbound calls, schedule appointments, update CRMs, and even send follow-up emails automatically.
- Always-on assistance: 3 PM or 3 AM, Lindy’s voice agents work around the clock to keep your operations running.
- Breaks down language barriers: With support for over 30 languages, Lindy helps you connect with customers no matter where they are.
- Easy website and CRM integration: Add Lindy to your website, CRM, or internal tools with just a few clicks — no technical headaches.
- Works with your favorite tools: From Twilio to HubSpot to Airtable, Lindy plugs right into your existing workflows for effortless automation.
- Scales as you grow: Whether you’re handling dozens of calls a day or thousands, Lindy flexes to meet your volume — and teams up with other Lindy instances when needed.
- Way more than phone calls: Beyond calling, Lindy’s agents can handle emails, CRM updates, lead generation, task management, and even sales outreach. Explore everything Lindy can do.
Ready to experience smarter, more human AI calling? Try Lindy for free today.
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