Artificial intelligence agents, or AI agents, are software programs that can act independently on your behalf. For instance, you can provide Lindy AI agents with data, such as meeting transcripts, content drafts, or customer queries. In just a few seconds, the agent can summarize meetings, create content, perform customer service, and more — essentially putting these processes on autopilot.
By 2029, AI is projected to save professionals 12 hours per week in certain industries, which can significantly increase productivity. You can start reaping the benefits of AI agents today when you choose the right tools.
Read on to learn more about:
What exactly is an AI agent?
Types
Benefits
How they work
How to build your own AI agent with Lindy
Use cases and examples
Let’s get started by learning what AI agents are.
What are AI agents?
An AI agent is essentially a software robot designed to perform specific jobs, kind of like a virtual employee. They're digital assistants that can understand complex commands and complete sophisticated tasks for you. The key thing that makes an AI agent smart is its ability to learn over time based on interactions and experiences.
How AI agents work
AI agents operate by utilizing advanced machine learning algorithms and neural networks to analyze vast amounts of data, identify patterns, and make decisions or predictions without explicit human programming.
For example, you can see how they work in this demo video of the Lindy AI Meeting Prep Assistant:
Let's dive deeper into how these intelligent agents work and adapt.
1. Data ingestion and preprocessing
The first step for any AI agent is to gather data from its environment. This data can come from various sources, such as user inputs, sensors, or databases. Before the AI can use this data, it needs to be cleaned and preprocessed.
This involves:
Data cleaning: Removing any errors, duplicates, or inconsistencies in the data. For example, correcting misspelled names in a customer list or removing duplicate entries from a sales database.
Normalization: Converting the data into a standard format so that the AI agent can interpret it accurately. For example, customers' ages and income levels can be adjusted on a scale of 0 to 1 to ensure consistency during analysis.
Feature extraction: Identifying and selecting the most relevant pieces of information from the data to use in the model. For example, you can look at a dataset of customer interactions and find purchase history and locations to predict future purchases.
2. Training the AI agent
Once the data is preprocessed, the AI agent undergoes training using large datasets to detect patterns and learn relationships between different data points.
There are three primary methods through which AI agents learn:
Supervised learning: In supervised learning, the AI agent is trained on a labeled dataset where each input comes with a corresponding output. For example, an AI agent designed to identify spam emails is trained on a dataset of emails that are labeled as “spam” or “not spam.”
Over time, the agent learns to recognize patterns in the emails that indicate whether they are likely to be spam.
Unsupervised learning: Here, the AI agent isfed data without any labels, meaning it must find patterns and relationships within the data on its own. For example, an AI agent used in market segmentation might analyze customer data to identify groups with similar buying behaviors, even though it doesn't have predefined categories.
Reinforcement learning: In reinforcement learning, the AI agent learns through trial and error. It performs actions in its environment, receives feedback in the form of rewards or penalties, and adjusts its strategies accordingly. For example, an AI-powered robotic arm in a manufacturing plant might learn the most efficient way to assemble a product by receiving rewards for correctly placing parts and penalties for errors like misalignment or dropping components.
Over time, the robotic arm improves its precision and speed, optimizing the assembly process.
3. Model building and deep learning
AI agents use deep learning, which involves neural networks — a series of algorithms that attempt to recognize relationships in a set of data through a process that mimics the human brain.
Here’s how it works:
Neural networks: Consist of layers of interconnected nodes ("neurons") that process information. The input layer receives the raw data, which passes through multiple hidden layers where the neural network assigns "weights" to various data features, helping the AI agent to make decisions.
Backpropagation: A technique used during training to adjust weights in the neural network based on errors in the output, effectively teaching the AI agent how to improve its predictions. This process is repeated thousands or millions of times until the model's accuracy is satisfactory.
Deep learning models: Include convolutional neural networks (CNNs) for image recognition, recurrent neural networks (RNNs) for sequence prediction (like text or speech), and transformers (such as GPT) for natural language understanding.
4. Decision-making process
Once trained, AI agents make decisions based on incoming data, using various strategies suited to their design. These strategies differ depending on how the agent is programmed to operate and the complexity of the tasks it needs to perform.
For example, some agents rely on simple, rule-based approaches to respond to immediate stimuli, while others use internal models to predict outcomes before acting. Certain agents are designed to pursue specific goals and adjust their actions to reach those objectives effectively.
Others evaluate multiple possible actions and select the one that offers the greatest overall benefit, balancing factors like speed, safety, or cost-efficiency.
In the coming section, we will explore these different decision-making methods in more detail, explaining how each type of agent chooses its actions and the advantages and limitations of each approach.
5. Continuous learning and adaptation
Many AI agents can continue to learn and adapt to new data after deployment, refining their models to improve performance over time. For example:
Online learning: The AI agent updates its model in real time as it processes new data. This is especially useful in dynamic environments where the agent must adapt quickly, like stock trading or weather prediction.
Batch learning: The AI agent retrains periodically on batches of new data, allowing it to incorporate recent trends or changes in the environment.
Feedback loops: AI agents use feedback loops to monitor their performance and make adjustments. For instance, a customer service AI might analyze customer satisfaction ratings and adjust its responses to improve future interactions.
6. Deployment and integration
Once trained and tested, AI agents are deployed in their intended environment. They are integrated with existing systems or tools to start performing their tasks. For example:
APIs (Application Programming Interfaces): Allow AI agents to interact with other software applications, like integrating a chatbot with a website.
Cloud platforms: Enable scalability and provide the computational resources required for AI agents to handle large-scale tasks.
7. Real-time monitoring and updates
AI agents require constant monitoring to ensure they perform correctly and efficiently. This involves:
Performance tracking: Analyzing the agent’s actions and results to measure success against predefined goals.
Regular updates: Continuously update the agent’s algorithms and data sets to improve accuracy and adapt to new conditions or challenges.
Types of AI agents
Listen up because we’re about to give you the lowdown on all the main types of AI agents.
(One caveat: Several of these AI agent types can overlap, as is the case with utility-based and model-based agents in self-driving cars.)
1. Simple-reflex agents
Simple-reflex agents react to their environment using pre-set rules without learning or adapting from their actions.
How they work: These agents make decisions based solely on the current situation. They operate by using "if-then" rules, responding to specific inputs with predefined outputs without any memory of past events.
Here are some examples:
Old-school chatbots: Respond to user queries with canned answers from a database without understanding or adapting to context.
Basic security systems: Trigger alarms or lock doors when a motion sensor is activated, based purely on pre-set rules.
2. Goal-based agents
Goal-based agents are designed to achieve specific objectives by working step-by-step toward a goal.
How they work: These agents make decisions by evaluating which action will best help them achieve their defined goals. They are focused on long-term success but can struggle in unexpected situations.
Here are some examples:
Game-playing AIs (like Deep Blue): Aim to win a game (e.g., chess) by following the rules and calculating the best possible moves.
Automated stock trading systems: Execute trades to maximize profit based on predefined financial strategies.
3. Learning agents
Learning agents continuously improve by observing their environment and learning from their past actions.
How they work: These agents monitor their environment, experiment with different strategies, and adjust their behavior based on what works best. They learn from successes and mistakes to optimize future actions.
Here are some examples:
AlphaGo: Learns to play Go by playing thousands of games and adapting its strategy based on outcomes.
Self-driving cars: Improve driving techniques by learning from real-world driving experiences, like adjusting turns or braking more smoothly.
4. Model-based reflex agents
Model-based reflex agents use an internal model to make decisions based on how they perceive their environment.
How they work: These agents maintain a representation of their environment and use it to predict the outcomes of their actions. They react to the current state by referring to their internal model, which can be updated with new data.
Here are some examples:
Robot vacuum cleaners (like Roomba): Use a map of the house to navigate around obstacles and clean efficiently.
Self-parking cars: Build a model of the parking space and calculate the best route to park autonomously.
5. Utility-based agents
Utility-based agents evaluate all possible actions and choose the one that maximizes their utility or usefulness.
How they work: These agents assess various potential actions and select the one that offers the highest value or chance of success, balancing multiple objectives to find the optimal outcome.
Here are some examples:
Self-driving cars: Choose the safest and fastest route based on real-time traffic data.
Recommendation systems: Suggest products that align with a user's preferences and past behavior to maximize engagement or sales.
6. Multi-agent systems
Multi-agent systems consist of multiple AI agents working together to solve complex problems that a single agent cannot handle alone.
How they work: These agents collaborate by sharing information, dividing tasks based on specialization, and coordinating actions to achieve a common goal. Their interaction can result in emergent behavior, where simple rules lead to complex, coordinated outcomes.
Here are some examples:
Supply chain management systems: AI agents optimize inventory levels, predict demand, and coordinate logistics for efficient product delivery.
Disaster response networks: Multiple AI agents collaborate to assess damage, manage rescue efforts, and allocate resources during emergencies.
And yes, you’ve guessed it: Lindy functions as a multi-agent system, enabling different AI agents to coordinate and share information to complete tasks more effectively.
Real-world applications of AI agents
AI agents are already hard at work in various industries, revolutionizing how we work and live. Here's how these intelligent assistants are making a real impact:
Take a look at some real-world examples:
Customer service: AI-powered chatbots and virtual assistants are taking the reins, handling customer inquiries, resolving issues, and providing round-the-clock support. This allows human agents to focus on complex problems, boosting overall customer satisfaction and response times.
Healthcare: AI agents are stepping into the medical field, analyzing medical images, aiding in disease diagnosis, and even assisting in surgical procedures. They also streamline administrative tasks like appointment scheduling and patient record management, allowing healthcare professionals to prioritize patient care.
Finance: The financial industry is massively benefitting from AI, with agents automating jobs like fraud detection, risk assessment, and algorithmic trading. Additionally, AI tools offer personalized financial advice and recommendations, making financial expertise accessible to a wider audience.
Marketing and sales: AI agents are the new secret weapon for marketing and sales teams. They analyze customer data to deliver targeted campaigns, personalize product recommendations, and even engage in real-time conversations with potential customers, driving engagement and boosting conversions.
Education: AI-powered tutors are providing personalized learning experiences, offering tailored feedback and support to students. This adaptive learning approach helps students learn at their own pace and achieve better outcomes.
Manufacturing and logistics: AI agents are optimizing supply chains, automating warehouse operations, and streamlining production processes. They can predict maintenance needs, optimize inventory levels, and even control robotic arms on assembly lines, leading to increased efficiency and reduced costs.
Transportation: Self-driving cars and trucks powered by AI agents are poised to revolutionize the transportation industry. They promise safer roads, reduced traffic congestion, and more efficient delivery of goods.
Common beginner mistakes to avoid with your first AI agent
Even with Lindy's extremely user-friendly platform, there are still a few beginner traps that you may fall into.
Let's make sure you avoid these rookie mistakes:
Don't be vague: Your AI assistant is only as good as the instructions it receives. Be clear and specific when defining its mission and guidelines. Don't leave room for misinterpretation! It's like giving someone directions to your house — if you say, "It's somewhere near the park," they might end up lost in the woods.
Test, test, test: Always test your AI assistant thoroughly before putting it through its paces in the real world. This will help you catch any errors, unexpected behavior, or awkward responses that might leave your customers scratching their heads. Think of it as a dress rehearsal — a big part of any successful show.
Humanize to optimize: While AI is powerful, it's important to maintain humor, fun, and empathy in your interactions. Inject some personality into your agent's responses, use natural language, and make sure it sounds approachable and friendly. Nobody wants to hear words like “utilize.”
Don't forget to monitor: You’ll still have to check in with your AI agent. Regularly review its performance, check out those conversation logs, and make adjustments as needed. Remember, it's a learning process, and your agent will get better over time with your guidance. Think of it like a new puppy — it needs training and positive reinforcement to reach its full potential.
Your data makes the AI smarter: AI thrives on high-quality data. The more you feed it, the smarter it gets. Make sure you're collecting and analyzing data on your AI assistant's performance so you can identify areas for improvement and make informed decisions. And make sure you’re using that data to feed the AI.
Feel free to experiment: AI is all about innovation and pushing boundaries. Don't be afraid to try new things, experiment with different prompts and responses, and see what works best for your business. The more you play around with Lindy and its different features, the more you’ll get out of it.
It’s a journey (not a destination): Building an effective AI assistant takes time and effort. Continuous adjustments and optimizations are necessary to align it with specific needs.
Benefits of using AI agents
Listen, using AI agents to handle mundane tasks is pretty sweet.
Here are some of the benefits they bring to the table:
AI is always on call: Forget about 9-to-5 schedules and PTO requests. AI agents are on 24/7 to tackle tasks, answer questions, or even just chat. Need to schedule a meeting at midnight? No problem. Want to get a quick update on your sales pipeline while you're on vacation? AI can reduce the need for significant team expansion, thereby saving costs.
They improve with feedback: The more you interact with your AI agent, the more it learns about you. It picks up on your preferences, quirks, and communication style, tailoring its responses and suggestions to fit you perfectly.
Agents take care of the boring stuff: Scheduling meetings, setting reminders, checking your email, organizing your to-do list — these are the mind-numbing tasks that can suck the life out of your day. AI doesn’t complain when it has to tackle these — and your life will be all the better for it.
They make employees more productive: By automating that tedious stuff and minimizing distractions, AI agents help you get more done in less time. Research suggests that AI agents can save employees significant time each week by automating routine tasks, allowing them to focus on strategic activities.
They're truly multilingual: Need to communicate with clients or colleagues in different languages? AI agents can translate emails, documents, and even real-time conversations, breaking down language barriers and opening up new opportunities for global collaboration. For instance, Lindy agents can speak in 85+ languages.
Here's how to create your AI assistant with Lindy:
Sign up and create your first agent: After logging in, navigate to the "+" button near your list of Lindies in the left sidebar and click “Start from scratch” or choose a template.
Set Triggers: Define events (e.g., new emails) that will activate the agent. For example, you could set time-based (e.g., every Monday at 9 am) or event-based triggers (e.g., after every Staff Meeting).
Set Conditions: Filter the events the agent will handle.
Add a Knowledge Base: Upload documents or provide data sources like your website.
Add Actions: Instruct Lindy to “Add step,” select “Perform an action,” and choose the tasks you want to complete (e.g., sending emails).
Add Integrations: Some actions require integrations with support third-party apps, such as with Google Drive or Salesforce.
Test: Save your new AI agent and try it out by clicking the back button. Then, run trials and make adjustments before deploying.
FAQs
Is ChatGPT an AI agent?
Absolutely! ChatGPT is a prime example of an AI agent. It embodies many characteristics we've discussed: Learning and improving through feedback, tackling complex tasks beyond rule-based systems, personalizing responses based on user preferences, and automating tasks like finding information and crafting text.
What is a GPT agent?
GPT agents are AI agents powered by the GPT (Generative Pre-trained Transformer) model, such as ChatGPT itself. They use massive neural networks trained on colossal amounts of text data to produce remarkably human-like text and engage in conversations, answering questions and partaking in open discussions. The "GPT" signifies the core technology driving their abilities, constantly evolving with newer model versions.
What are Gen AI agents?
Gen AI agents, or Generation AI agents, are the cutting edge of AI, capable of crafting incredibly natural and fluent human-like text. Powered by large language models like ChatGPT versions GPT-3 and GPT-4, they're trained on extensive text data, enabling them to:
Generate text that sounds like it was written by a human, with minimal errors
Handle a wide array of tasks and conversations
Learn from feedback and interactions
Automate routine tasks to save users' precious time
What does an AI agent do?
AI agents help out humans through natural language conversations.They perform a variety of tasks through text or voice interactions, including:
Providing information and answering questions with the vast knowledge of the Internet
Automating tedious tasks like scheduling or reminders
Acting as virtual assistants for various tasks
Engaging in open discussions on diverse topics (for some advanced agents)
Generating human-like text for responses, descriptions, and summaries
Summing up
So, “What is an AI agent?” They’re the new personal assistants, helping us get stuff done and making our lives easier.
As AI keeps advancing, these agents will only get smarter.
Now, it’s up to you to decide how you want to leverage the power of these emergent AI buddy-buddies to help your business reach new heights.
Next steps: More AI solutions with Lindy
Ready to level up your AI agent game? It's time to take the next step with Lindy and its team of AI agents.
Here's how Lindy can hypercharge your operations:
Chats like a human and understands you perfectly: Lindy grasps context and nuance so communication feels natural and smooth.
Grows smarter with every interaction: Lindy learns from your feedback and adapts to your needs, becoming an even better assistant over time.
It adapts to your way of working, and no coding is required: Customize Lindy to fit your tasks without needing any technical expertise. If you can’t find a template on the marketplace, you can make your own in seconds.
A world of integrations: From email and calendars to project management software, Lindy integrates seamlessly and quickly. Check out our integrations page to find out more.
Societies: Plus, these Lindies can interact with each other to complete tasks even quicker. That means that instead of being isolated agents, they can collaborate and pool their resources to maximize their potential and productivity.
Keeps your CRM data squeaky clean: Lindy automatically updates contact information, identifies duplicates, and fills in missing details, ensuring you always have accurate data. It auto-updates every 24 hours or whenever you set a trigger.
Makes finding information a joy: Your customers or employees can quickly find the information they need with Lindy's knowledge bases and natural language processing.
Handles customer inquiries around the clock:Lindy's chatbots provide 24/7/365 support, ensuring your customers always get the help they need.
Turns sales conversations into gold: Lindy can help you provide valuable insights and sales forecasting to help your team close more deals.
