10 Best AI Chatbots for Small Businesses in 2025: Reviewed Manually

In this article, I’ve hand-tested 10 of the best AI chatbots for small businesses in 2025. Whether you want automated workflows, social media support, or smart conversational AI, this list has you covered.

What Is a Chatbot for Small Businesses?

A chatbot for a small business is a software program that simulates human conversation through text or voice, often powered by AI. It can automate tasks, answer customer questions, and even assist with sales or marketing, improving efficiency and customer engagement. 

These bots work around the clock, handling multiple inquiries simultaneously and freeing up human staff for more complex or personalized interactions. 

With easy integration into websites, messaging apps, and social media platforms, chatbots have become essential tools for small businesses aiming to scale their customer support and outreach without increasing costs.

For small businesses with limited resources, chatbots offer a way to deliver consistent, timely service that meets customer expectations and helps build trust, without the need for a large support team. As AI continues to improve, these tools are becoming smarter, more intuitive, and easier to customize for specific business needs.

10 AI Chatbot for Small Business: TL;DR

1. Lindy: Best for Automating Custom Business Workflows
2. ChatGPT: Best for Versatile Conversational AI
3. Claude: Best for Safe Long-Context Conversations
4. Gemini: Best for Google Workspace Integration
5. Grok: Best for Real-Time Web-Informed Support
6. Chatbase: Best for Quick Branded FAQ Chatbots
7. Botpress: Best for Customizable Multi-Channel Chatbots
8. ManyChat: Best for Social Media Automation
9. Tidio: Best for Instant Multi-Channel Support
10. TypingMind: Best for Managing Multiple AI Chats

Best Chatbots for Small Business in 2025 

1. Lindy: Best for Automating Custom Business Workflows

What does it do? Lindy automates your business ops with AI agents that run 24/7.

Who is it for? Founders and small teams looking to replace manual tasks with AI workflows.

Lindy is your 24/7 AI teammate, built to handle the kinds of business tasks that usually get handed off to junior staff or outside agencies. Whether it’s managing inboxes, handling lead intake, booking calls, or processing documents, Lindy takes on the busywork so your team can stay focused on growth.

Unlike basic chatbots, Lindy builds complete AI agents that follow multi-step workflows and operate across different tools. You don’t need to write code or craft complex prompts. Just describe the task, “route inbound leads and qualify them before booking,” and Lindy does the rest. 

It connects with tools like Gmail, Google Calendar, Slack, and industry-specific platforms like CRMs and EMRs. Lindy also supports advanced use cases like outbound sales, document parsing, or internal research. 

Thanks to built-in human-in-the-loop controls, you can review outputs or stay hands-on as needed. It’s automation with the context, nuance, and follow-through of a real teammate, without the overhead

And guess what? Lindy isn’t locked into one AI model either. You can choose between GPT, Claude, and Gemini depending on what tone or performance fits best. For example, some founders use Claude for long-form message handling and GPT for task-based output, within the same workspace.

For small teams, the impact is huge: one founder used Lindy as an AI receptionist and completely freed up their ops team from constant lead handling. Others use it for things like invoice processing, support triage, and internal reporting, jobs that take up time and energy but are perfect for AI.

To make things easier, you can check out Lindy Academy for step-by-step guides and tutorials. Not to mention, you can also go through our blogs and case studies as well to make the most out of Lindy.  

Pros

• Visual workflow builder to set automations
• Includes prebuilt templates for real business tasks
• Supports industry-specific agents (real estate, medtech, SaaS)

Cons

• Requires upfront workflow clarity
• Some features are credit-limited on lower plans

Pricing

• Free: 400 credits/month, 400 tasks, 1M character knowledge base
• Pro ($49.99/month): 5,000 credits, 5K tasks, premium actions, call features
• Business ($299.99/month): 30,000 credits, 30K tasks, 20M character KB, priority support
• Custom (Contact Sales): Unlimited tasks, dedicated manager, full agent implementation

‍

{{templates}}

‍

2. ChatGPT: Best for Versatile Conversational AI

What does it do? ChatGPT assists with writing, research, and task automation using advanced AI models.

Who is it for? Small business owners seeking a flexible AI assistant for diverse tasks.

ChatGPT can help you with everything from writing newsletters and summarizing email threads to explaining code, creating onboarding docs, and even helping plan projects. What makes it stand out is how quickly it shifts roles, one minute it’s a copywriter, the next it’s a technical assistant.

With the release of GPT-4o (“o” for “omni”), it became truly multimodal, and can read PDFs, describe images, process spoken input, and handle large documents. Recently, I used it to create FAQs for customer service copy, review marketing data, and even analyze some of it for better financial planning.

Features like Projects and Scheduled Tasks make it easier for you to stay organized as your workload scales. 

You can use Projects to group chats, files, and prompts by client or campaign. basically keeping everything tied to one stream of work in one place. It helps you keep track of both personal and professional projects, without losing important chats.  

With Scheduled Tasks, you can line up recurring ops ahead of time, like sending out reminders or drafting weekly reports automatically. It’s a small shift, but it saves a ton of mental bandwidth.

Memory is another plus. ChatGPT remembers how I like things worded, or which brand tone I prefer, and adapts without needing to be re-prompted every time. For any founder dealing with 10 tasks at once, it’s a reliable generalist, adaptable, fast, and always ready to jump into a new context without needing setup time.

That said, GPT can occasionally get things wrong or generate responses that sound confident but aren’t factually accurate. It’s a good idea to double-check outputs, especially when you’re dealing with sensitive or business-critical information.

Pros

• Voice chat with different AI agents 
• Great for writing, planning, and idea generation
• Enhanced performance with GPT-4.1 for coding and instructions

Cons

• Advanced features may require a learning curve
• Integration into specific workflows might need additional tools

Pricing

• Free: Access to GPT-4o with usage limits
• ChatGPT Plus ($20/month): Enhanced access to GPT-4o, faster response times
• Team Plan (starts at $25/user/month): Collaborative workspace, admin controls
• Enterprise (Custom pricing): Advanced security, unlimited usage, dedicated support

3. Claude: Best for Safe Long-Context Conversations

What does it do? Claude handles long, nuanced conversations and documents with context awareness and a safety-first design.

Who is it for? Small business teams that need help with writing, reviews, or deep reading of large documents.

Claude is hands down one of the most reliable AIs I’ve used for handling long, complex, and context-heavy business tasks. 

With the launch of Claude 4, you now get access to two new models: Claude Opus 4 and Claude Sonnet 4. Opus is particularly good at managing multi-step workflows and coding-heavy tasks, while Sonnet balances near-instant responses with deeper reasoning under the hood.

What sets Claude apart is how well it handles ongoing context. You can drop in large documents, detailed project threads, or multi-day discussions, and it doesn’t lose the plot. 

With enhanced memory, Claude now remembers key facts and decisions across chats. So if you're revisiting a hiring plan or product doc a week later, it’ll still follow along without needing to be re-briefed.

Claude works across external data sources, like searching the web mid-convo or scanning your uploaded files for details. It can alternate between reasoning and tool execution, making it feel less like a language model and more like an actual thinking assistant. 

For founders handling contracts, research, strategy docs, or internal planning, it’s one of the few AIs that can keep up with your thought process.

It’s not built for automation or plug-and-play live support. But when you need context-aware writing, thoughtful analysis, or file-based reasoning, Claude is easily one of the best options out there right now.

Pros

• Calm, thoughtful tone for sensitive topics
• Handles very long documents and threads
• Great for writing, analysis, and research tasks

Cons

• Not built for integrations or workflows
• Less versatile than tools like Lindy and ChatGPT 

Pricing

• Free: Chat on web, iOS, Android; generate code; search the web; write and analyze content
• Pro ($17/month): Unlimited Projects, extended thinking, Google Workspace integration, multiple Claude models
• Max (from $100/month): 5x–20x Pro usage, higher task caps, terminal access, Claude Code, advanced Research and Integrations
• Team ($25/user/month): Central billing, collaboration tools, early feature access (min. 5 seats)
• Enterprise (Custom pricing): Enhanced context, SSO, audit logs, SCIM, role permissions, Google Docs cataloging

4. Gemini: Best for Google Workspace Integration

What does it do? Gemini brings AI directly into Gmail, Docs, Sheets, and other Google apps to speed up daily work.

Who is it for? Teams already using Google Workspace that want built-in AI support for content, analysis, and collaboration.

If you use Google Workspace every day, Gemini makes AI feel like a native part of your workflow, not another tool to manage. It sits inside Gmail, Docs, Sheets, Slides, Meet, and even Drive, helping you summarize emails, clean up text, draft documents, analyze spreadsheets, and generate slides without switching tabs. 

I’ve used it to rewrite messy updates in Docs, draft responses inside Gmail, and even pull insights from Drive files mid-conversation.

What makes it powerful isn’t just where it lives, it’s what powers it. Gemini 2.5 Pro can handle text, images, audio, and video with a context window that spans up to a million tokens.

You can drop in lengthy reports or multi-modal files and still get relevant, well-structured responses. It’s especially handy for founders juggling long project histories or internal knowledge stored across files and formats.

Security and customization are also a step above. Gemini follows enterprise-grade privacy standards (ISO 42001, SOC 2, HIPAA), only accesses files you authorize, and doesn’t train on Workspace data. Teams can also build custom “Gems” for repeat tasks and use NotebookLM Plus for internal knowledge sharing and onboarding.

While it’s not a plug-and-play customer service bot, Gemini is one of the best choices for turning Workspace into a smarter, more responsive system that works with you, not around you.

Pros

• Meets strict enterprise security and privacy standards
• Native experience across Gmail, Docs, Sheets, and Slides
• Handles audio, video, images, and long-form documents

Cons

• Not ideal for customer-facing chatbot use
• Deepest features gated behind Gemini Advanced

Pricing

• Free: Basic Google AI access with Gemini 2.5 Flash and limited 2.5 Pro, Imagen 4 image generation, Deep Research, Gemini Live, Canvas, and Gems. Great for everyday AI help.
• Google AI Pro ($19.99/month): Full Gemini Advanced (2.5 Pro), 2TB cloud storage, Deep Research, Workspace integrations, and limited Veo 2 video generation. 
• Google AI Ultra ($249.99/month): Top-tier usage, Gemini 2.5 Pro with Deep Think, Veo 3 video generation, 30TB storage, early access to Project Mariner and advanced AI tools. 

5. Grok: Best for Real-Time Web-Informed Support

What does it do? Grok is an AI chatbot that can answer questions using live web data, ideal for real-time updates and dynamic queries.

Who is it for? Teams and solopreneurs who need a conversational AI that’s always current, especially for research, market trends, or news-related tasks.

Grok is built to answer questions the same way you might Google them, except it skips the search results and gives you a clean, conversational answer. That’s the big difference: instead of guessing from static training data, Grok pulls directly from the live web. 

If you need to stay on top of current events, competitor news, crypto shifts, or product launches, it’s one of the few AI tools that doesn’t fall behind.

It’s developed by xAI and tightly integrated into the X platform, but now also works on iOS, Android, and via grok.com. The latest version, Grok 3, offers improved reasoning and better multilingual performance, plus a larger knowledge base for contextual queries. 

I’ve used it to pull real-time product reviews, track niche market sentiment, and even explain developing news, all without needing to fact-check five browser tabs.

Microsoft’s recent partnership to host Grok on Azure has also opened it up to developers. And xAI has made system behavior more transparent, publishing prompt examples on GitHub and implementing 24/7 monitoring to improve safety, especially after a few high-profile mistakes.

It’s not meant for workflow automation or long-form writing. But if you want fast, real-world-aware answers, Grok’s built for exactly that.

Pros

• Pulls current data across multiple languages
• Different role-based personas to switch between
• Publicly documented prompts and transparency updates

Cons

• Limited integrations outside of X or grok.com
• Not suited for document-heavy tasks or summaries

Pricing

Grok is included with an X Premium+ subscription. You’ll need to subscribe via web, iOS, or Android to access it.

• Basic ($3/month): Entry-level X perks (Grok not included)
• Premium ($8/month): Extra features on X (Grok not included)
• Premium+ ($40/month): Full access to Grok and advanced Premium+ features across X, available via web or app
• Enterprise (Custom pricing): Hosted via Azure Foundry with developer access, monitoring tools, and integration support

6. Chatbase: Best for Quick Branded FAQ Chatbots

What does it do? Chatbase turns your website content or docs into a branded AI FAQ bot that runs 24/7.

Who is it for? Small businesses that want a fast, no-code chatbot for handling common customer questions.

If your customer support team is drowning in repetitive questions, “What’s your refund policy?” “Do you ship internationally?” “How do I cancel?” Chatbase is an easy win. 

It lets you build a branded AI chatbot that answers those questions 24/7, using your own content as the source. Just upload a PDF, paste in your FAQ page, or import help articles, and within minutes, you’ve got a live bot trained on your exact answers.

What makes Chatbase work well for small teams is its simplicity. You don’t need to touch a flow builder or worry about logic branches. You can customize the bot’s name, avatar, greeting, tone, and colors to match your brand, then embed it on your website or support page. 

There’s also a chat history section where you can review answers, revise replies, and add smart follow-up buttons, great for reducing friction when users need the next step.

Chatbase has also added AI Actions, which let the bot do more than just respond. You can trigger events like sending data to a CRM, logging a request, or booking a call. 

It also integrates with Zapier and Make for light automation. For example, I set up a bot for a freelance portfolio site that answers pricing questions and collects leads into Airtable using just a few clicks, no code required.

You won’t find support for WhatsApp or complex funnel logic here, but if your goal is fast, reliable, branded support without a learning curve, Chatbase nails it.

Pros

• Works well for multilingual support needs
• Supports AI Actions for simple task execution
• Easy to publish on multiple platforms (web, Messenger, etc.)

Cons

• No fallback to human support or live chat
• AI agents on free plan expire after inactivity

Pricing

• Free: 100 message credits/month, 1 AI agent, 400KB input, 10 links to train on
• Hobby ($40/month): 2,000 message credits, 5 AI actions, 33MB input, basic analytics, API access
• Standard ($150/month): 12,000 credits, 10 AI actions, 3 team members, 2 agents, integrations
• Pro ($500/month): 40,000 credits, 15 AI actions, 5+ team members, 3 agents, advanced analytics
• Enterprise (Custom): Higher limits, priority support, SLAs, dedicated success manager

7. Botpress: Best for Customizable Multi-Channel Chatbots

What does it do? Botpress lets you design advanced chatbots and deploy them across multiple channels using a visual builder and modular logic.

Who is it for? Teams who want total control over how their chatbot behaves, looks, and scales across platforms.

If you want to build a chatbot that doesn’t just sit on your site, but actually understands context, adapts to tone, and lives across 10+ channels, Botpress gives you that power. 

It supports rich messaging, multilingual flows, conditional logic, fallback scenarios, and integrations with platforms like Messenger, WhatsApp, Microsoft Teams, and your website. 

You can also add memory and branching so the bot can respond based on past chats or user data. I tested it to build a multi-step lead-gen bot for both web and WhatsApp, and while setup took time, the result felt sharp and purpose-built.

Botpress now supports multiple foundation models, including GPT-4, Claude, and Gemini. But it also offers purpose-specific AI agents like Knowledge Agents (trained on docs and site data), Personality Agents (to adjust tone), Summary Agents, Vision Agents (for images), and even Translators. 

The standout here is the Autonomous Node, which lets AI decide which route to take in a conversation dynamically, no need to manually map every branch.

Botpress recently launched a Templates Hub, which makes it easier to start from prebuilt use cases, like product recommenders, onboarding assistants, or helpdesk bots. There's also versioning, analytics, and collaboration tools if you’re working with a team.

It’s not ideal if you want something live in five minutes, but if you care about flexibility, Botpress is one of the few platforms that lets you design conversations the way you want, without locking you into a rigid format.

Pros

• Built-in live agent handoff with custom workflows
• Offers multiple specialized AI agents for different tasks
• Autonomous Node supports adaptive, unscripted conversations

Cons

• Limited out-of-the-box templates for beginners
• Requires technical setup for social platform publishing

Pricing

• Pay-as-you-go: Visual builder, integration hub, free AI credits, platform API, agent analytics
• Plus ($89/month): Live agent handoff, custom analytics, higher usage limits, remove branding, save on add-ons
• Team ($495/month): Real-time collaboration, domain whitelisting, RBAC, enhanced KBs, live-chat support
• Enterprise (Contact sales): Whiteglove onboarding, custom usage limits, volume pricing, Botpress Enterprise Guarantee

8. ManyChat: Best for Social Media Automation

What does it do? ManyChat automates conversations on socials to help you capture leads and handle DMs at scale.

Who is it for? E-commerce brands, creators, and marketers who rely on social platforms for leads, support, and engagement.

If social is your main channel for sales or support, ManyChat makes it easy to automate two-way conversations across Instagram, Facebook Messenger, WhatsApp, SMS, and now TikTok. 

TikTok automation is currently in open beta, allowing businesses to respond to DMs there using the same keyword triggers and message flows used on other platforms.

It works by letting you build visual flows that respond to common triggers like comments, DMs, or story mentions, without needing to write a single line of code.

The Instagram automation in particular is polished. You can set up flows that trigger based on keywords or common FAQs, like responding to product inquiries or webinar signups. 

The builder itself is simple to use and now includes AI suggestions to help you build faster. I set up a welcome flow for Messenger and a DM-based discount campaign for Instagram in under 20 minutes.

Recent updates also give you more control: you can now manually pause automations for selected contacts. It’s a small detail, but useful when a conversation turns personal and you don’t want a bot stepping in.

You’ll still need another tool if you’re looking for advanced AI reasoning, CRM syncing, or document handling. But for founders, marketers, and ecommerce teams who live in the DMs and need to handle volume, ManyChat is one of the most reliable ways to scale without losing the personal touch.

Pros

• Dedicated onboarding by an expert team
• SMS support adds reach beyond social DMs
• Manual pause lets you override bots mid-convo

Cons

• Limited customization outside visual builder
• Lacks deep analytics compared to enterprise tools

Pricing

• Free: 1,000 contacts, basic flows, 1 team member, Instagram + Messenger
• Pro ($15/month): Unlimited contacts, WhatsApp support, Shopify/Stripe integrations, advanced targeting
• Premium (Custom pricing): Dedicated onboarding, advanced analytics, priority support, higher message limits

9. Tidio: Best for Instant Multi-Channel Support

What does it do? Tidio combines live chat and AI to help small businesses respond instantly across web, Messenger, Instagram, and email.

Who is it for? Support teams and solo founders who need to centralize conversations across multiple channels and stay responsive 24/7.

Tidio brings all your customer conversations into one place. It combines live chat with AI-powered replies across your website, Messenger, Instagram, and email, making it easier to manage messages from multiple channels. 

The built-in AI assistant, Lyro, handles common questions by learning directly from your FAQs and help documents. When conversations get more complicated, it hands off smoothly to a live agent so customers are never left waiting.

The platform also tracks visitors in real time. You can see which pages they are browsing, how long they stay, and even their cart value if you run an e-commerce site. This lets you send personalized messages like “Can I help you find something?” at just the right moment. 

You can also set up rules to route chats based on factors such as location or previous purchases. The best part is that all of this can be done without any coding.

It even integrates with popular CRM and marketing tools like Shopify, WordPress, Squarespace, Wix, and BigCommerce.

Although Tidio is not designed for complex AI workflows or deep automation, it excels at delivering simple and fast multi-channel support. Teams and solo founders who need to stay responsive and reduce support workload will find it a practical and easy-to-use solution.

Pros

• Provides detailed performance analytics for chatbots
• Offers customizable chatbot widgets to match your brand
• Lyro supports over 12 languages for global teams working remotely 

Cons

• Lyro AI comes as a separate paid add-on
• Custom automation workflows are limited

Pricing

• Starter ($24.17/month): 100 billable conversations, basic analytics, live visitors list, operating hours
• Growth ($49.17/month): Up to 2,000 billable conversations, advanced analytics, Tidio Power features, permissions, no Tidio branding (add-on)
• Plus ($749/month): Custom billable conversation quota, dedicated success manager, custom branding, multisite, departments, multilingual support, OpenAPI, live chat support
• Premium ($2,999/month): Unlimited billable conversations, 50% Lyro AI resolution rate guarantee, priority support, super admin role, advanced monitoring, Lyro as managed service

10. TypingMind: Best for Managing Multiple AI Chats

What does it do? TypingMind lets you chat with multiple AI models from one place and organize conversations with ease.

Who is it for? Users and teams who want to switch between AI engines and manage all their chats in one interface.

TypingMind is a versatile AI chat frontend that acts like a command center for your AI interactions. Instead of toggling between different apps or browser tabs, you get one clean interface where you can talk to models like OpenAI’s GPT-4, GPT-4o, Claude, Gemini, and more. 

I’ve used it to compare answers across models quickly and keep different chat threads organized by project or topic.

One standout feature is the ability to upload your own documents or connect external knowledge sources, creating a custom knowledge base that your AI chats can tap into. 

Whether you need help summarizing research, generating code, or just brainstorming ideas, TypingMind keeps all relevant info at your fingertips.

TypingMind also supports plugins and API integrations, so you can extend its capabilities with web search, code execution, and connection to other tools. 

For teams, it offers secure collaboration features, letting you share prompts, manage API keys, and control access, all without losing privacy, since chats are stored locally on your device.

You can run TypingMind as a web app, desktop app, or even self-host it for maximum control. Unlike subscription-based AI platforms, TypingMind offers a lifetime license, so you pay once and keep using it forever, bringing your own AI keys.

Pros

• Supports multiple AI models in one interface
• Offers self-hosting for enhanced privacy and control
• Allows custom knowledge bases and plugin integrations

Cons

• Requires users to supply their own AI API keys
• No built-in AI models; dependent on external APIs

Pricing

• Standard ($39 one-time): Lifetime access, remove ads, basic chat features, voice input, chat sharing
• Extended ($79 one-time): Adds image generation, web search, text-to-speech, document uploads
• Premium ($99 one-time, limited offer): Unlimited plugins, project folders, multi-model chats, free updates

How I Tested the Best Chatbots for Small Business

When it comes to chatbots for small businesses, not every tool lives up to the hype. I test each chatbot small business platform thoroughly, looking beyond flashy demos to see how they perform in real-world settings. 

Whether it’s a sales chatbot for SMBs or a chatbot builder for small business websites, I focus on ease of use, reliability, and how well they fit into daily operations. The goal is to find chatbots that actually help businesses engage customers, automate repetitive tasks, and grow efficiently.

Here’s what I look for when testing chatbots designed for small businesses:

1. Ease of setup and use: A chatbot for businesses should be quick to set up and intuitive to operate, even if you’re not tech-savvy. I check how simple it is to get started with each chatbot small business tool and whether it offers helpful onboarding or templates. The easier a chatbot is to use, the faster a small business can start benefiting without wasting time on complex configurations.
2. Core chatbot features for small business needs: Every chatbot small business solution should cover the basics like answering FAQs, lead capture, and routing conversations. I focus on features that matter most to SMBs, such as sales chatbots that qualify leads and customer support bots that reduce response time. Strong foundational features make the difference between a chatbot that feels like a gimmick and one that truly supports daily business.
3. Customization and branding options: Small businesses need chatbots that feel like a natural extension of their brand. I evaluate how well each chatbot builder for small business lets you tailor the bot’s name, appearance, tone, and messaging. The ability to customize the user experience makes chatbots more engaging and trustworthy for customers.
4. Multichannel support and integrations: Chatbots for small businesses should work across multiple channels, like websites, Facebook Messenger, WhatsApp, or Instagram, and integrate with tools you already use, like CRMs or email platforms. I test how well each chatbot connects with these platforms and whether it can keep conversations seamless across channels.
5. AI quality and conversation flow: A great chatbot small business platform needs AI that understands context, handles natural conversations, and reduces robotic responses. I assess how smoothly each chatbot manages interactions, whether it can maintain the flow, and how accurately it answers questions. Better AI means happier customers and less manual follow-up.
6. Pricing and scalability: Budget matters for small businesses, so I look closely at pricing plans and what you get at each tier. I also consider whether the chatbot scales well as your business grows, can it handle more users, more channels, or advanced automation without breaking the bank? Affordable and flexible pricing is key for SMB adoption.

Choosing the right chatbot for small business means finding a tool that balances features, ease of use, and cost. By focusing on these key factors, you can pick a chatbot small business platform that truly supports your growth and customer engagement needs.

How to Use Chatbots in Small Businesses

Lindy is more than a chatbot, it’s your 24/7 AI teammate that can handle everything from lead intake and appointment bookings to managing customer support emails. You simply describe the tasks you want automated, and Lindy takes care of the rest, no coding or technical setup needed.

For example, an agency owner I spoke with uses Lindy to automatically route inbound leads, qualify them, and book discovery calls. This freed up hours every week that the team used to spend on busywork, letting them focus on delivering better client results.

Lindy connects with tools like Gmail, Slack, and your CRM, so your workflows stay smooth and integrated. It adapts to your tone and needs by switching between AI models, ensuring the right fit for every task. 

And getting started is equally simple, just pick a prebuilt template and start customizing your workflow. 

Ready to work smarter and save time? Lindy makes it simple to automate your small business operations.

‍

{{cta}}

‍

Frequently Asked Questions

1. What are the must-have features in a chatbot for small business?

A good chatbot for small business should have easy setup, natural language understanding, and multichannel support (website, social, messaging apps). It should handle lead qualification, answer FAQs, and provide seamless handoff to human agents. Integration with CRM and marketing tools helps automate workflows and track conversations. Customization options like branding and tone are important to keep the chatbot aligned with your business personality. Finally, analytics and reporting features let you monitor chatbot performance and customer engagement.

2. Can chatbots increase sales for small businesses?

Yes, sales chatbots for SMBs can significantly boost conversion rates by engaging visitors instantly, qualifying leads, and scheduling meetings or demos without manual effort. They can answer product questions 24/7, reduce cart abandonment with timely reminders, and personalize recommendations based on user input. By automating these processes, chatbots free up sales teams to focus on closing deals, leading to higher efficiency and revenue growth.

3. How do chatbots for small businesses integrate with existing tools?

Most chatbot small business platforms offer integrations with popular CRMs, email marketing services, payment gateways, and social media channels. These connections enable automated workflows like adding leads to your CRM, sending follow-up emails, or processing orders directly from the chat. Integration ensures your chatbot data flows smoothly into your sales and marketing pipelines, providing a unified view of customer interactions and helping improve overall business efficiency.

4. Are chatbot builders for small businesses easy to use without coding skills?

Yes, many chatbot builders designed for small businesses use drag-and-drop interfaces and prebuilt templates to simplify the creation process. You don’t need coding knowledge to build, customize, and deploy chatbots. These tools often come with guided onboarding and support, helping you quickly set up chatbots that handle common tasks like FAQs, lead capture, and appointment booking, making it accessible even to non-technical users.

5. How can small businesses measure chatbot effectiveness?

Small businesses can track chatbot success through metrics like user engagement, conversation completion rates, lead capture numbers, and customer satisfaction scores. Most chatbot platforms provide built-in analytics dashboards that show how users interact with the bot, where drop-offs occur, and which questions are most frequent. Monitoring these insights helps refine chatbot flows, improve responses, and optimize the chatbot for better sales or support outcomes.

6. What challenges might small businesses face when using chatbots?

Common challenges include ensuring the chatbot understands user intent accurately, handling complex queries that require human intervention, and integrating seamlessly with existing systems. Small businesses may also struggle with setting the right tone or personality for the chatbot to match their brand. Additionally, without careful planning, chatbots can frustrate users if they give repetitive or irrelevant answers. Continuous monitoring and updating are necessary to keep chatbots effective and user-friendly.