File tickets from the on-call channel
The AI teammate that files the tickets.
Lindy watches the on-call channel, spots the real bugs in the noise, checks for duplicates, and files clean tickets with the thread attached.
+5
Checking the on-call channel
Filed at 2:14 AM. Checkout was timing out for EU cards, 9 reports in the channel. The ticket has the thread, the error, and the first failing request attached.
LIN-1382 · checkout timeoutsLinear · P1 · filed 2:14 AM↗+5
Checking for an existing ticket
Already tracked. Same stack trace as LIN-1291 from last week. I added your report and today’s thread to it and bumped the report count to 14.
LIN-1291 · iOS upload crashLinear · P2 · 14 reports · assigned↗+5Sweeping the last 24 hours
slack.read#on-call · 214 messages✓linear.searchduplicate check · 3 matched✓linear.create2 new tickets · P1 + P2✓3 tool calls · done in 1m 10sOvernight sweep done. 214 messages, 5 real issues, 3 already tracked. Two new tickets filed, each with the thread and repro steps attached:
LIN-1390 · webhook retries failingLinear · P1 · 6 reports · thread attached↗LIN-1391 · dashboard export 500sLinear · P2 · repro from the thread↗
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ZendeskPeople use Lindy at some pretty cool places.
Stop losing bugs in the on-call scroll.
A real bug gets reported at 2 AM, gets three replies, and scrolls away. Everyone who saw it assumed someone else would file the ticket.
Without Lindy
- ×Bugs reported in Slack, filed nowhere.
- ×Two tickets for the same crash.
- ×Repro steps scattered across the thread.
- ×2 AM reports gone by morning standup.
With Lindy
- Every real bug becomes a ticket.
- Duplicates matched before filing.
- The whole thread attached as context.
- Overnight reports filed before you wake.
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