Gorgias Pricing Simplified: Plans, Costs, and Overages 

Gorgias uses a ticket-based pricing model and starting at $10/month for 50 tickets. This may sound affordable, but costs escalate quickly when your support requests increase. Variable pricing makes it harder to manage costs when volume spikes and overages add up fast. 

On top of that, limited AI features still require manual review, so you’re paying more without full automation.

In this article, we’ll cover:

• Gorgias pricing plans and AI limits
• When it makes sense to upgrade or switch tools
• Why Lindy might be a stronger support automation option
• How Gorgias’ AI features compare to full automation tools
• Whether ticket-based pricing still makes sense for scaling teams

We begin with an overview of all the plans Gorgias offers.

Gorgias pricing overview: Plans and features

Gorgias uses a ticket-based pricing model tied to the number of support tickets your team handles each month. It’s purely based on ticket volume, which makes it flexible for some businesses and unpredictable for others.

Every plan gives access to core helpdesk features like macros (pre-written responses or actions), rules, and integrations. More advanced tiers unlock limited AI functionality, such as automated tagging or draft suggestions. But unlike full automation platforms, Gorgias’ AI still relies on human review. It’s assistive, not autonomous.

Gorgias structures its pricing tiers around ticket caps and overages. You pay for a set number of tickets each month. Go over, and you pay overage fees. Go under, and you still pay the base rate. This pricing model gives you scalability but makes it harder to control or predict support costs.

We’ll dig into the specifics of the Gorgias pricing plans next.

Gorgias plans at a glance

Gorgias pricing plans are a bit difficult to understand, even on their official webpage. You set the ticket slider to the number of tickets you expect in a month. Based on that, it’ll give you the plan best suited for you. It’ll also show the prices for different automation add-ons. We’ll cover that later.

Let’s see what you get with each plan, and who they’re best suited for. Here’s a side-by-side view of all the current Gorgias plans:

If you’re new to help desk pricing, this layout gives you a good baseline of what each plan offers in terms of scale and automation access. Up next, we’ll break down each plan and how it fits different business scenarios.

Gorgias pricing plan breakdowns

Price and overage variations make it important to break down each plan for clarity. Here’s what you get with each plan, and when it makes sense to upgrade:

Starter plan

This plan starts at $10 for up to 50 tickets/month. Gorgias designed this plan as its lowest entry point. It includes basic helpdesk features like rules and macros. There’s no AI or advanced automations, just a minimal setup for solo users or very small stores testing the waters.

Basic plan

The Basic plan lets your team handle up to 300 total monthly tickets, starting from $60/month. You still don’t get access to AI tools, but you do unlock integrations with e-commerce platforms and CRMs. 

It works for small, active teams that have outgrown shared inboxes but don’t need full-scale automation yet. Teams should monitor ticket volume closely to avoid early overages.

Pro plan

At $360/month for up to 2000 tickets, Pro includes limited AI features like tagging and draft replies, but they still require human approval. Growing DTC brands with a full-time support team benefit from added automation tools, reporting, and multichannel integrations on the Pro plan.

Advanced plan

The Advanced plan costs $900/month and includes up to 5,000 monthly tickets, full access to Gorgias’ AI features, and more customization options. This is the first tier where larger teams can start experimenting with structured workflows, combining macros, tags, and suggested replies to handle bulk requests faster.

Gorgias positioned this plan for teams that want to introduce AI into support workflows without removing human oversight entirely.

Enterprise plan

The Enterprise plan offers custom pricing for teams handling higher ticket volumes, typically starting around 6,000 per month. It includes priority support, custom integrations, advanced permissions, and white-glove onboarding. It’s designed for larger organizations or ops-heavy e-commerce brands that need onboarding assistance and detailed analytics.

Four different levels of automation in each plan

Gorgias offers optional automation add-ons with pricing that varies by plan. Not all tiers get the same automation options, and pricing changes often. Automation refers to how many tickets Gorgias’ AI tools can auto-tag, suggest replies for, or triage before a human gets involved.

As you increase the number of tasks under a plan, the prices of the automation add-ons go up. For example, the 50% automation add-on starts from $2900/month for 3,600 tickets under the Advanced plan and goes up to $3,900/month for 6,000 tickets. 

The table shows you the starting prices of the automation add-on with the lowest tasks for each plan. Here’s the current breakdown:

For example, if you receive 100 monthly tickets, you’ll need the Basic plan. Now, you can automate 20 of those 100 tickets with the 20% automation plan. This automation add-on will cost you $160/month, a whopping $100 more than the plan with no automation.

In this context, “automation” refers to how many tickets Gorgias’ AI tools can auto-tag, suggest replies for, or triage before a human gets involved.

Important note: As the number of tickets increases, the prices of automation on all the plans also increases. These prices are the starting prices for the lowest possible tickets in a given plan, billed monthly.

Does Gorgias offer a free trial or discounts?

Yes, Gorgias offers a 7-day free trial on all plans without entering credit card information. It’s a good way to test the interface, get a feel for workflows, and assess whether the volume limits make sense for your needs.

There’s no always-free tier, so once the trial ends, you’ll need to upgrade to a paid plan to continue using the platform.

If you’re a new Shopify merchant, you might be eligible for startup credits through Shopify’s partner programs. Qualified startups may receive onboarding perks or plan discounts from Gorgias, but availability varies. 

Next, we uncover overage charges.

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Gorgias’ ticket-based billing and overages

Gorgias charges based on how many tickets your team handles per month. Every incoming support request, whether via email, chat, social, or voice, counts as a ticket. You’ll pay overage fees as soon as you exceed your ticket cap.

The downside of this setup is unpredictability. Ticket spikes from campaigns or outages can raise your bill, even if you don’t upgrade your base plan.

Once you exceed your cap, Gorgias continues billing for every additional 100 tickets without any pause or limit. 

Let’s see the average pricing in detail.

What happens if I go over my ticket limit on Gorgias?

If you go over your ticket limit on Gorgias, you’ll pay overage fees for every extra 100 tickets. The platform calculates these fees automatically, based on the plan you're on.

It’s important to keep an eye on your usage if your support traffic isn’t consistent month to month. Here’s how the overage costs look like:

For high-growth or seasonal brands, this pricing model can make budgeting difficult if automation isn’t reducing ticket load in a meaningful way.

Let’s see if Gorgias is worth the complexities by understanding its features.

What AI features does Gorgias offer?

Gorgias includes a few assistive AI tools in its higher-tier plans, but it’s important to know what those tools can and can’t do.

Here’s what’s currently available:

• AI tagging: Automatically applies tags to tickets based on their content or sentiment. Useful for organizing tickets and triggering automation rules.
• Rule suggestions: Based on past activity, Gorgias recommends automation rules that could speed up workflows.
• Draft reply suggestions: Generates reply templates agents can use or edit, reducing manual typing.
• AI agent (beta): A support assistant trained on e-commerce data. It can draft responses and take basic actions, but always requires human approval before sending.

Gorgias' tools help agents work faster and more consistently, but they can’t act without human input. Gorgias’ AI is built to assist your team, not operate on its own.

Gorgias doesn’t offer complete customer service automation. If you need agents that can respond, summarize, escalate, and schedule follow-ups, you’ll need to explore other platforms.

Let’s compare it with one such alternative and see where it stands.

Gorgias vs Lindy

Gorgias and Lindy support customer service workflows, but they approach automation differently.

Here’s how Gorgias’ advanced plan and Lindy’s Pro plan compare: 

Gorgias sticks to a traditional helpdesk pricing model where support is centered on tickets. That makes sense for teams with fixed workflows and predictable traffic.

Lindy adds AI for customer support where agents operate across tools, draft and send messages, and can even handle support calls, not just tickets. This makes it ideal for customer support teams and those who want broader automation across sales or internal ops.

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Should you choose Gorgias or Lindy?

Choose Gorgias if you want a structured, human-in-the-loop helpdesk. Choose Lindy if you need more automated support across tools beyond just reply suggestions.

Gorgias is a proven helpdesk for e-commerce teams that need structure and deep Shopify integrations. It works for teams that want to keep a human in the loop and scale support manually with assistive AI tools.

Lindy works better for teams that want AI agents to take on more of the repetitive tasks like summarizing tickets, sending follow-ups, or updating CRMs without relying on agents to manually approve each step. It’s not fully hands-off, but it saves time where it counts.

Choose Gorgias if you:

• Run a Shopify store and want a plug-and-play helpdesk
• Prefer traditional helpdesk pricing and ticket-based workflows
• Have a dedicated team managing and approving every response

Choose Lindy if you:

• Want agents that write, summarize, and act automatically
• Need workflows that connect with email, Slack, calendar, and CRMs, not just ticket threads
• Need to reduce repetitive work without racking up ticket-based overage fees

For teams that want both, strong ticketing plus broader automation, it’s possible to combine the two. We'll cover that next.

Can I combine Gorgias and Lindy in a hybrid workflow?

Yes, you can combine Gorgias and Lindy in your customer support workflow. For some teams, it can be the best of both worlds.

You can use Gorgias as your main support inbox and route specific tasks to Lindy agents. For example, Lindy can triage incoming tickets, summarize past conversations, or draft personalized responses, and send them to your support team in Gorgias for review or sending.

This setup helps teams keep a manual quality assurance (QA) process while reducing repetitive tasks. It also works well when your support team uses multiple tools like Slack, calendar, or CRM systems, where Lindy’s agents can plug in and act independently.

Let Lindy be your AI support automation app

Lindy helps teams automate support work without relying on ticket-based pricing or manual processes. You can build AI agents that handle follow-ups, sync CRM fields, send messages across channels, and run internal workflows.

It includes ready-to-use templates for support, sales, and ops, and integrates with 7,000+ tools like Gmail, HubSpot, and Slack.

Here’s how teams use Lindy to reduce manual tasks:

• AI Meeting Note Taker: Joins your calls, transcribes the conversation, and generates meeting notes in Google Docs—then sends follow-ups via Slack or email with action items.
• Sales Coach: Gives coaching feedback using the MEDDPICC framework to help reps improve deal strategy and objection handling.
• Automated CRM updates: Fills in missing fields and logs structured data directly into HubSpot or Salesforce without manual copy-pasting.
• AI-powered follow-ups: After a meeting or email exchange, Lindy agents can send follow-ups, update CRMs, and notify stakeholders via Slack.
• Lead enrichment: Pulls prospect data using APIs like People Data Labs to help reps personalize outreach faster.
• Sales outreach automations: Sends personalized multi-touch campaigns, handles replies, and tracks engagement without human input.
• Cost-effective: Automate up to 400 monthly tasks with Lindy’s free version. The paid version lets you automate up to 5,000 tasks per month, which is a more affordable price per automation compared to many other platforms. 

Sign up for Lindy’s free plan and automate up to 400 tasks right away.

Frequently asked questions

How much does Gorgias cost per month?

Gorgias plans start at $10/month for 50 tickets. Higher tiers like Pro and Advanced cost $360 and $900 per month, respectively. Prices scale based on ticket volume.

Does Gorgias offer AI chatbots?

Gorgias does not offer fully autonomous AI chatbots. It only includes assistive actions that need manual review, like tag suggestions and draft replies. 

What’s the best Gorgias plan for small businesses?

The best Gorgias plan for most small businesses is the Basic plan, priced at $60/month for 300 tickets. They may choose the Pro plan if they need integrations and limited AI features.

Does Gorgias integrate with non-Shopify platforms?

Yes, Gorgias integrates with non-Shopify platforms and supports BigCommerce, Magento, and WooCommerce. But its Shopify integration has the most tools and performs best overall.

Can Lindy replace Gorgias?

Lindy can replace Gorgias if you want to automate parts of your support workflows. Lindy agents can act, reply, and update systems across tools and can handle support without a traditional ticketing system.

What kind of support automation does Lindy offer?

Lindy offers support automation in the form of customizable AI agents that can read, summarize, and act on emails, CRM records, meeting data, and phone transcripts. Lindy also lets you create support chatbots and SMS support agents. They’re built to reduce manual tasks, not just assist with them.

Does Gorgias offer a free trial?

Yes, Gorgias offers a 7-day free trial with access to all features in the selected plan.

How does ticket-based pricing compare to action-based?

Ticket-based pricing (like Gorgias) charges based on how many support conversations your team handles each month. Lindy uses action-based pricing, where each AI-driven action, like sending an email, updating a CRM field, or scheduling a meeting, counts toward your plan’s quota. 

It’s similar to Zapier’s task-based model, but not always a 1:1 comparison. Zapier may group certain operations differently. For teams prioritizing automation, this model often makes monthly costs easier to estimate.