Gorgias Pricing 2026: Plans, AI Costs, and Alternatives

Gorgias pricing seems affordable at $10/month, but it can reach thousands of dollars depending on overages and automation. After testing the platform, I compared its plans, additional charges, and AI costs to break down what you can expect to pay and whether it’s worth it. 

Gorgias pricing plans: At a glance

Gorgias prices its Helpdesk offering by ticket volume, so you can add unlimited users on every plan. Your monthly cost depends on how many customer conversations you handle. Here’s how Gorgias’ base plans compare side-by-side:

These prices cover the Helpdesk only. Each plan includes the same core support experience, with higher tiers increasing ticket limits and operational controls.

Two things matter when you budget for Gorgias:

1. Ticket limits set your base cost. Once you exceed them, overages apply.
2. Automation and AI Agent usage are separate from these prices and can raise your monthly total.

Gorgias pricing plans breakdown

Each Gorgias plan offers the same core capabilities with higher limits that suit different teams. Let’s see what you get with each tier:

Starter plan: $10/month

• What’s included: 50 tickets per month, shared inbox, basic reporting, unlimited users, and core helpdesk features
• Best for: New e-commerce stores that want to test Gorgias before committing to higher volumes
• Pros:
  
  • Lowest entry price to try Gorgias
  • Unlimited users, even on the cheapest plan
  • Simple setup with no feature overload
• Cons:
  
  • Very low ticket limit
  • Overages kick in quickly if volume grows

Basic plan: $60/month

• What’s included: 300 tickets per month, omnichannel inbox, core integrations, basic automation rules, and reporting
• Best for: Small ecommerce teams handling a steady but limited number of customer conversations
• Pros:
  
  • Reasonable starting point for real customer support workflows
  • Omnichannel support across email, chat, and social channels
  • Works well for predictable, low-volume support
• Cons:
  
  • Overage costs add up once you cross 300 tickets
  • Limited headroom for seasonal spikes

Pro plan: $360/month

• What’s included: 2,000 tickets per month, advanced workflows, deeper analytics, broader integrations, and a lower overage rate
• Best for: Growing support teams with daily ticket volume and more complex routing or automation needs
• Pros:
  
  • Much higher ticket allowance than Basic
  • Better overage pricing than lower tiers
  • Unlocks more operational control for support teams
• Cons:
  
  • Big jump in base price compared to Basic
  • Automation usage can push the total cost higher

Advanced plan: $900/month

• What’s included: 5,000 tickets per month, dedicated email server, advanced reporting, priority support, and enterprise-grade controls
• Best for: High-volume ecommerce brands where support is a core operational function
• Pros:
  
  • Large ticket volume included
  • Dedicated infrastructure for better deliverability
  • More predictable costs at scale
• Cons:
  
  • High starting price
  • Overkill for teams without consistent volume

Enterprise plan: Custom pricing

• What’s included: Custom ticket volume, tailored setup, advanced security, and dedicated account support
• Best for: Large or complex organizations with fluctuating volumes and strict operational requirements
• Pros:
  
  • Pricing tailored to your actual usage
  • Greater flexibility than fixed plans
  • Designed for large support operations
• Cons:
  
  • No transparent pricing
  • Requires sales involvement to evaluate properly

Gorgias AI Agent pricing and automation costs

Gorgias AI Agent (automation) is an add-on available to all Helpdesk tiers and is billed separately from your main subscription.

Gorgias charges per fully automated interaction. An interaction only counts when the AI resolves the conversation without a human stepping in. Here’s what that looks like:

• Monthly billing: $1.00 per automated resolved conversation
• Annual billing: $0.90 per automated resolved conversation
• Human-assisted conversations do not count
• Automation is optional on every plan

Automation bundles

You do not buy automation one interaction at a time. Gorgias groups automation into bundles, and the available bundle sizes change based on your Helpdesk plan. Let’s see what they are:

• Starter and Basic plans offer smaller bundles. These usually range from 30 to 150 automated interactions/month.
• Pro plans unlock mid-range bundles, typically from 190 up to 1,000 interactions.
• Advanced plans support high-volume bundles, starting around 530 and scaling to 2,500 interactions/month.

You can increase or reduce automation levels as your volume changes.

Why automation changes your total cost quickly

Automation feels inexpensive at low usage, but it can get very expensive once you rely on it daily. 

Here are a few examples based on current pricing:

• Basic plan: $60/month with 60 automated interactions ($60) can land around $120/month
• Pro plan: $360/month with 410 automated interactions ($410) will cost $770/month
• Advanced plan: $900/month with 1,000 automated interactions ($1,000) can cost you $1900/month

What the AI Agent can handle

Gorgias AI Agent focuses on repetitive support work tied to e-commerce operations. Common use cases include:

• Answering pre- and post-purchase FAQs
• Order status checks
• Returns and refunds
• Subscription edits
• Product recommendations

These interactions tend to repeat, which makes them good automation candidates. They also stack up fast in high-volume stores.

Automation makes sense when you handle a large number of similar questions and want to reduce response time, along with human workload on routine tasks. 

It won’t make sense when conversations need human judgment, ticket volumes are low, and cost predictability matters more than speed. 

‍

{{templates}}

‍

Which Gorgias pricing plan should you choose?

You should pick a Gorgias plan based on the number of tickets you handle each month and the way you plan to use automation. Here’s how to choose the right plan:

Choose the Starter plan if you:

• Run an e-commerce store with low, inconsistent support volume
• Want to test Gorgias’ helpdesk before committing to higher monthly costs

Choose the Basic plan if you:

• Handle a steady stream of customer questions, but stay under a few hundred tickets/month
• Need omnichannel support without relying heavily on automation

Choose the Pro plan if you:

• Manage daily support traffic and regularly exceed a few hundred tickets
• Plan to use automation to handle repetitive questions and reduce manual workload

Choose the Advanced plan if you:

• Operate a high-volume ecommerce brand with thousands of tickets each month
• Need cost stability, stronger infrastructure, and room to scale automation

Choose the Enterprise plan if you:

• Run a large or complex support operation with unpredictable or very high ticket volume
• Need custom ticket limits, tailored contracts, and tighter control over support infrastructure

Is Gorgias worth the cost?

Gorgias is worth the cost when support volume is high enough that speed and structure matter more than raw price. It’s good at centralizing e-commerce support and reducing manual work, but costs rise once ticket volume and automation scale. 

Use the scenarios and use cases below to decide if it’s worth it:

Gorgias is worth it if you:

• Handle a high volume of repetitive ecommerce support questions that automation can resolve
• Run a growing or established store where faster responses reduce churn and support load
• Want a single support system that scales across channels without adding per-seat costs

Skip Gorgias if you:

• Manage low or irregular ticket volume where overages and automation add unnecessary cost
• Prefer simpler tools or automation-first platforms that do not tie pricing to ticket counts
• Need flexible workflows that extend beyond customer support use cases

Gorgias alternatives and pricing comparison

After testing and reviewing, I shortlisted 4 Gorgias alternatives with different pricing models for customer support and automation. Here’s how they compare side-by-side:

Lindy’s credit-based pricing makes it useful when you automate support and other surrounding workflows. Zendesk relies on per-agent pricing. It fits larger support teams with predictable staffing, but it can become expensive as headcount scales.

For teams focused on chat-led support and outbound engagement, Intercom works well. But the costs increase as usage grows. Tidio keeps things simple. It works best for smaller teams that want basic live chat and light automation without complex workflows.

Lindy vs Gorgias: Which should you choose?

Gorgias focuses on customer support at scale, while Lindy automates work across tools and teams. The use cases below can help you pick the right tool:

Lindy is better for:

• Automating customer support and other workflows like CRM updates, scheduling, and internal handoffs
• Teams that want task-based automation instead of ticket-based pricing
• Businesses looking to automate multiple processes with the same system
• Use cases where support is one part of a broader operational workflow

Gorgias is better for:

• E-commerce brands handling a high volume of customer support tickets
• Teams that need a centralized helpdesk across email, chat, and social channels
• Support operations where ticket routing, SLAs, and reporting matter
• Stores that rely on fast, structured responses to reduce support backlog

Use both if:

• Gorgias handles inbound customer support while Lindy automates internal follow-ups and workflows
• Your support team needs automation inside the helpdesk and across other business systems
• You want to keep customer conversations in Gorgias while offloading operational tasks to Lindy

‍

{{cta}}

‍

My bottom line on Gorgias pricing

I would choose Gorgias if I were running an e-commerce store with steady support volume and a team that lives inside customer conversations. When tickets are predictable, and automation handles routine questions, the pricing holds up, and the helpdesk is helpful.

I would hesitate if my support volume stayed low, fluctuated heavily, or if customer support was only one part of a broader operation. In those cases, tools like Intercom can make more sense for chat-led support, while platforms like Lindy or other automation tools fit better when you want to automate workflows beyond customer service.

Gorgias works best as a dedicated e-commerce support system. If support is all you want, the structure and pricing are easy to justify. If you need lightweight chat or automation across tools, alternatives like Intercom, Zendesk, Tidio, or Lindy may suit your work better.

Try Lindy, the Gorgias alternative to automate sales workflows

Lindy beats Gorgias’ pricing and capabilities. It’s an AI assistant that you can text to handle support workflows like inbound support calls, ticket triaging, chatbot support, and more. It offers 4,000+ integrations and hundreds of ready-to-use templates that you can customize.

Here’s why Lindy stands out among Gorgias alternatives:

• Just tell it what you need: You don’t need technical skills or a complicated setup. Just text Lindy in plain English, and it handles the task, whether that’s sending a follow-up, updating your CRM, or organizing notes from a meeting.
• Set up tasks for Lindy: Describe the task you want to automate in everyday language. For instance, ask Lindy to find leads from websites and sources like People Data Labs, send emails to each lead, and schedule meetings with members of your sales team.  
• Fast replies in your support inbox: Lindy answers customer queries in seconds, reducing wait times and missed messages.
• 24/7 agent availability for async teams: You can ask Lindy to run 24/7 for round-the-clock support, perfect for async workflows or round-the-clock coverage.
• Support in 30+ languages: Lindy can also handle phone support in over 30 languages, letting your team handle calls in new regions.
• Supports tasks across different workflows: Lindy can handle meeting notes, website chat, and content creation. It acts as an AI assistant that helps reduce manual work in training, content, and CRM updates. 
• Cost-effective: You can try Lindy’s 7-day free trial to see how it fits your workflows. The paid version starts from $49.99/month and offers a ton of functionality. 

Try Lindy’s free trial and automate your first workflow.

Frequently asked questions

How much does Gorgias cost per month?

Gorgias costs $10/month for the Starter plan with 50 tickets. The Basic plan costs $60/month for 300 tickets. Pro starts at $360/month for 2,000 tickets, and Advanced starts at $900/month for 5,000 tickets. Your total cost increases if you exceed ticket limits or add AI automation.

Does Gorgias offer AI chatbots?

Gorgias offers an AI Agent, similar to an AI chatbot, that can resolve customer conversations without human involvement. It also provides assistive features like suggested replies and tagging. Gorgias charges for AI only when the agent fully resolves an interaction.

What’s the best Gorgias plan for small businesses?

The Basic plan works the best for most small businesses. It costs $60/month and includes 300 tickets with omnichannel support. Small teams that expect rapid growth or want to use automation often move to the Pro plan.

Does Gorgias integrate with non-Shopify platforms?

Yes, Gorgias integrates with non-Shopify platforms like BigCommerce, Magento, and WooCommerce. Shopify connects strongly and performs best overall, but non-Shopify stores still get full helpdesk functionality.

Can Lindy replace Gorgias?

Lindy can replace Gorgias if you want to automate support workflows instead of handling tickets. Lindy can reply to customers, update systems, and trigger actions across tools without relying on a traditional helpdesk.

What kind of support automation does Lindy offer?

Lindy can read emails, summarize conversations, update CRMs, schedule follow-ups, and handle chat or SMS support. It’s an AI assistant that reduces manual support work. 

Does Gorgias offer a free trial?

Yes, Gorgias offers a 7-day free trial with access to the features included in your selected plan.

How does ticket-based pricing compare to action-based pricing?

Ticket-based pricing charges based on the number of support conversations each month, while action-based pricing charges for each AI action, such as sending an email or updating a CRM field. Teams that prioritize automation often find action-based pricing easier to predict, while ticket-based pricing fits traditional support teams better.