AI Call Assistant

Automate phone calls with AI that handles customer inquiries, schedules appointments, and never misses a call - 24/7 virtual assistant.

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Answer Calls 24/7

Schedule Appointments

Handle FAQs

Qualify Leads

Route Calls Intelligently

Your next hire isn’t human. These teams know.

Easy as one, two, three.

Create an AI Call Assistant

Describe your agent

Ask Lindy what to do and watch it build your Agent in minutes.

Connect your apps

Hundreds of integrations available.

Let AI do the work

Give custom instructions to your agent, all in natural language.

Use-cases

How can Lindy's AI Call Assistant help you?

Never miss sales opportunities

Reduce missed leads with 24/7 call handling that answers calls, qualifies prospects using scripted questions, and automatically schedules appointments. Convert after-hours and unanswered calls into actionable leads to expand sales capacity without hiring additional staff.

Reduce customer wait times

Reduce hold times by answering calls concurrently, provide immediate answers to common questions, route complex issues to the appropriate team member, and ensure callers receive timely, continuous service.

Scale without hiring staff

Handle peak and concurrent call volume without adding headcount. Automate routine inquiries, appointment scheduling, and basic support, freeing staff to focus on complex or revenue-generating work.

Boost team productivity daily

Automate routine phone tasks, such as taking messages and answering FAQs, so employees can focus on strategic projects, complex customer issues, and revenue-generating work that requires human judgment.

Gain customer insights automatically

Transcribe calls to analyze sentiment, surface recurring issues, and flag potential sales opportunities. Use call analytics to guide service improvements and track changes in customer satisfaction.

Learn more

Learn more about creating an AI Call Assistant

Step 1

Map Use Cases

Design your AI Call Assistant to answer FAQs, book appointments, and route calls effectively.

Step 2

Connect Systems

Integrate CRM, calendar, and telephony to enable booking, FAQ answers, and smart call routing.

Step 3

Launch And Optimize

Test flows, monitor KPIs, refine FAQs, booking, and routing to optimize your AI call assistant.

Benefits

Why use an AI Call Assistant?

24/7 Instant Answers to FAQs

An AI Call Assistant handles repetitive questions about hours, pricing, services, policies, and directions—delivering fast, consistent answers at any time, so callers get help immediately and your team avoids answering the same questions all day.

Hands-Free Appointment Scheduling

Let the AI book, reschedule, and cancel appointments, check availability, and send confirmations or reminders—syncing with your calendar to reduce no‑shows and keep your schedule full without manual back-and-forth.

Smart Call Routing and Warm Transfers

Automatically identify caller intent and route calls to the right person or department, escalate urgent issues, and provide warm transfers with context—cutting hold times and eliminating misrouted calls.

Lead Capture and Qualification on Every Call

Never miss a potential customer. The AI collects contact info, asks qualifying questions, scores interest, and pushes details to your CRM—so sales teams get cleaner leads and faster follow-ups.

After-Hours and Peak-Time Coverage

Acting as a 24/7 virtual assistant, the AI answers calls when you're busy or closed—handling customer inquiries, booking appointments, and taking messages—so you never miss a call or opportunity.

Automatic Call Summaries and CRM Updates

Free your team from tedious admin. The AI logs call outcomes, tags reasons for calling, captures next steps, and updates your CRM—creating searchable records and saving minutes after every call.

FAQ

Frequently asked questions.

How does AI Call Assistant work as a 24/7 AI virtual receptionist to answer FAQs, schedule appointments, and route calls?

AI Call Assistant uses natural language processing to understand caller intent and respond conversationally, functioning like a voice-based receptionist for always-on call answering. AI Call Assistant answers common questions, routes inquiries to the right person, and schedules appointments as part of an intelligent call answering service. With after-hours coverage, AI Call Assistant ensures no missed calls while handling bookings and lead capture around the clock.

How does AI Call Assistant handle appointment scheduling, rescheduling, cancellations, and calendar sync to reduce no-shows?

AI Call Assistant checks real-time availability, books/reschedules/cancels, and sends confirmations or reminders while syncing with business calendars to streamline scheduling workflows. For callers who prefer live help, AI Call Assistant performs a warm transfer to the right team member with full context.

Can AI Call Assistant provide smart call routing and warm transfers with context for urgent issues?

AI Call Assistant detects caller intent and routes calls to the appropriate person or department, reducing hold times and misrouted calls. For sensitive or high-stress situations, AI Call Assistant escalates to a human with a warm transfer and call context to ensure empathy and resolution.

Is AI Call Assistant secure and HIPAA-ready for sensitive customer or patient information on phone calls?

AI Call Assistant supports privacy-by-design practices such as encryption, access controls, audit logging, data minimization, and optional redaction to protect sensitive data in transit and at rest, aligning with HIPAA Security Rule safeguards for ePHI. For HIPAA-regulated use cases, AI Call Assistant operates within a compliance framework that includes administrative, physical, and technical safeguards and a Business Associate Agreement where required.

How does AI Call Assistant integrate with CRM, calendars, and telephony to capture leads and update call records automatically?

Connects to CRM, calendar, and telephony systems to push contact details, meeting outcomes, tags, and next steps, creating searchable call records and enabling faster follow-ups. Captures lead data from every call and syncs it to CRM to keep pipelines clean and improve lead qualification.

What is the implementation plan to map use cases, connect systems, and launch and optimize AI Call Assistant?

Map use cases Define caller intents and decision trees for FAQs, appointment types, routing, escalation criteria, and warm-transfer rules. Connect systems Integrate CRM, calendar, and telephony via APIs or supported connectors so the assistant can check availability, book/reschedule/cancel, update records, and attach call metadata. Launch and optimize Validate call flows with test calls, monitor KPIs such as booking rate, containment rate, transfer success, and missed calls, review transcripts and error cases, and iterate FAQs, scheduling logic, and routing rules based on measured performance.

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Automate phone calls with AI that handles customer inquiries, schedules appointments, and never misses a call - 24/7 virtual assistant.

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Automate anything

Let’s build your AI teammate.

Whether you’re building solo or looking for a full-service setup, Lindy helps you automate the boring stuff — so you can get back to running your business.

Create an AI Call Assistant

Describe your agent

Connect your apps

Let AI do the work

How can Lindy's AI Call Assistant help you?

Never miss sales opportunities

Reduce customer wait times

Scale without hiring staff

Boost team productivity daily

Gain customer insights automatically

Learn more about creating an AI Call Assistant

Map Use Cases

Connect Systems

Launch And Optimize

Why use an AI Call Assistant?

24/7 Instant Answers to FAQs

Hands-Free Appointment Scheduling

Smart Call Routing and Warm Transfers

Lead Capture and Qualification on Every Call

After-Hours and Peak-Time Coverage

Automatic Call Summaries and CRM Updates

Frequently asked questions.

How does AI Call Assistant work as a 24/7 AI virtual receptionist to answer FAQs, schedule appointments, and route calls?

How does AI Call Assistant handle appointment scheduling, rescheduling, cancellations, and calendar sync to reduce no-shows?

Can AI Call Assistant provide smart call routing and warm transfers with context for urgent issues?

Is AI Call Assistant secure and HIPAA-ready for sensitive customer or patient information on phone calls?

How does AI Call Assistant integrate with CRM, calendars, and telephony to capture leads and update call records automatically?

What is the implementation plan to map use cases, connect systems, and launch and optimize AI Call Assistant?

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